Greetly vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 24) and more integrations (8 vs 6). Starting price: Greetly at Contact Sales vs SolarWinds Service Desk at $39/mo. Greetly has 66 unique features while SolarWinds Service Desk has 24 unique features, with 0 features in common.
| Greetly | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 24 |
| AI-Powered Features | 9 | 7 |
| Starting Price | Contact Sales | $39/mo |
| Pricing Tiers | 2 | 1 |
| Integrations | 8 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 90% | 70% |
Feature Comparison by Category
AI Automation (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
Administration (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Artificial Intelligence (0 vs 5)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (0 vs 4)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Audit & Compliance (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Location Change Logs |
Automation (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Returning Visitor Sign-In |
Change Management (0 vs 3)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Collaboration (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement |
Communications (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Configuration Management (0 vs 4)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Core Functionality (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Visitor Log Deletion |
Hardware Integration (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Incident Management (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Infrastructure (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Localization (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (7 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| 365-Day Visitor Log | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Security & Privacy (0 vs 1)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Service Management (0 vs 3)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Support (1 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Free Upgrades and Product Updates |
User Experience (2 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | SolarWinds Service Desk |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
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