Greetly vs InvGate Service Management
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Greetly offers more features (66 vs 27) and fewer integrations (8 vs 18). Both start at Contact Sales. Greetly has 66 unique features while InvGate Service Management has 27 unique features, with 0 features in common.
| Greetly | InvGate Service Management | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 66 | 27 |
| AI-Powered Features | 9 | 4 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 2 | 0 |
| Integrations | 8 | 18 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 90% | 55% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| AI Hub | ||
| AI-assisted Knowledge Article Generation | ||
| AI-powered Ticket Summaries | ||
| Virtual Service Agent |
Administration (3 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Unlimited Admins |
Asset Management (0 vs 3)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| IT Asset Inventory Integration | ||
| Link CIs to Tickets | ||
| Quick Visibility of User CIs |
Audit & Compliance (1 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Location Change Logs |
Automation (3 vs 4)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Automation | ||
| No-Code Workflow Builder | ||
| Pre-built Workflow Templates | ||
| Returning Visitor Sign-In | ||
| Visual Workflow Editor |
Communications (1 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| 2-Way Texting |
Compliance (2 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Legal Document eSignatures | ||
| NDA Sign In & Documents |
Core (0 vs 2)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Multiple Departments Support | ||
| Ticket Management |
Core Functionality (1 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Visitor Check-In and Registration |
Customization (13 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (1 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Visitor Log Deletion |
Engagement (0 vs 1)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Gamification |
Hardware Integration (2 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (4 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
ITSM (0 vs 4)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Change Management | ||
| ITIL Compliance | ||
| Problem Management | ||
| SLAs |
Infrastructure (1 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Cloud-Based Infrastructure |
Integration (2 vs 1)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Active Directory Integration | ||
| Built-in Action Connectors | ||
| Preregister Visitors from Calendar Invite |
Knowledge Management (0 vs 1)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Knowledge Base |
Localization (3 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Notifications (5 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (3 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Problem Management (0 vs 1)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Recurring Problem Detection |
Reporting (7 vs 5)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| 150+ Built-in Metrics | ||
| 365-Day Visitor Log | ||
| Analytics | ||
| Custom Dashboards | ||
| Customize and Save Visitor Log Views | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| ITSM Analytics | ||
| Realtime Data Access | ||
| Schedule and Send Automatic Reports | ||
| Stakeholder Dashboard Sharing | ||
| Visitor Logs & Reporting |
Safety (2 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Capture Visitor Photos | ||
| Government-Issued ID Verification | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Self-Service (0 vs 1)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Self-Service |
Support (1 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Free Upgrades and Product Updates |
User Experience (2 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (3 vs 0)
| Feature | Greetly | InvGate Service Management |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
Only in InvGate Service Management (27)
AI Hub
AI-assisted Knowledge Article Generation
AI-powered Ticket Summaries
Virtual Service Agent
IT Asset Inventory Integration
Link CIs to Tickets
Quick Visibility of User CIs
Automation
No-Code Workflow Builder
Pre-built Workflow Templates
Visual Workflow Editor
Multiple Departments Support
Ticket Management
Gamification
Built-in Action Connectors
Change Management
ITIL Compliance
Problem Management
SLAs
Knowledge Base
+ 7 more unique features
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