GoTo Connect vs Microsoft Teams Phone
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GoTo Connect offers more features (110 vs 36) and fewer integrations (6 vs 13). Both start at Contact Sales. GoTo Connect has 110 unique features while Microsoft Teams Phone has 36 unique features, with 0 features in common.
| GoTo Connect | Microsoft Teams Phone | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 110 | 36 |
| AI-Powered Features | 14 | 7 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 3 | 5 |
| Integrations | 6 | 13 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 85% |
Feature Comparison by Category
AI (11 vs 2)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| AI Call Summary | ||
| AI Call Transcripts | ||
| AI Chat Analysis | ||
| AI Meeting Summary | ||
| AI Optimization | ||
| AI Personal Assistant | ||
| AI Receptionist | ||
| AI Sentiment Analysis | ||
| AI Topic Detection | ||
| AI Topic Monitoring | ||
| AI-Generated Summaries and Insights | ||
| Interaction Summaries | ||
| Supervisor Recovery |
Accessibility (0 vs 2)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Accessible Calling | ||
| Call Captions and Transcripts |
Administration (9 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Call Management & Phone System | ||
| Custom Roles and Permissions | ||
| Device Management | ||
| GoPilot AI | ||
| Multi-Site Admin & Management | ||
| One Admin Console | ||
| Single Sign-On | ||
| Sound Clips | ||
| Text-To-Speech | ||
| Unified Admin |
Analytics (0 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Call Quality Dashboard |
Analytics & Reporting (11 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Analytics | ||
| Call Reports | ||
| Call Routing Optimizer & Analytics | ||
| Customizable Dashboards | ||
| Enhanced Reporting | ||
| Interaction Details | ||
| Proactive System Alerts | ||
| Real-Time & Historical Reports | ||
| SMS Usage Reports | ||
| SMS/MMS Volume and Delivery Status | ||
| System Health Dashboard |
Audio Quality (0 vs 2)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Clear Audio Quality | ||
| Voice Isolation and Speech Enhancement |
Call Management (0 vs 4)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Call Forwarding and Simultaneous Ring | ||
| Call Queues and Auto Attendants | ||
| Queues App for Teams | ||
| Shared Calling |
Calling (0 vs 4)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Collaborative Calling | ||
| Seamless Calling | ||
| Video Calling | ||
| VoIP and PSTN Calls |
Compliance (0 vs 3)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Audit Logs | ||
| Compliance Recording Solutions | ||
| eDiscovery |
Contact Center (17 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Agent Dashboard | ||
| Agent Softphone | ||
| Attendant Console | ||
| Auto Queue Callback | ||
| Auto-Dialer | ||
| Call Campaign | ||
| Call Dispositions | ||
| Call Wrap-Up | ||
| Co-Browsing | ||
| Custom Ringback Music | ||
| Intelligent Call Routing | ||
| Monitor & Coach Agents | ||
| Position Announcement & Frequency | ||
| Priority Management | ||
| Ring Strategy |
Customer Experience (10 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Campaign Templates | ||
| Chat Assistant | ||
| Contact Segmentation | ||
| Custom Contact Fields | ||
| Custom Surveys | ||
| Facebook & Instagram Messenger Channel | ||
| SMS & MMS Campaigns | ||
| Shared Inbox | ||
| WebChat Channel | ||
| WhatsApp Channel |
Customer Management (0 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Customer Engagement Tools |
Device Support (0 vs 3)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Consistent Cross-Device Experiences | ||
| Device Transfer | ||
| Teams-Certified Devices |
Integration (4 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Advanced Integrations | ||
| Automated Call Logging | ||
| Basic Integrations | ||
| Click-to-Call | ||
| Contact Center Integration |
Meetings & Video (12 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Breakout Rooms | ||
| Closed Captioning | ||
| Emoji & Audio Reactions | ||
| End-to-End Video Encryption | ||
| Flexible Layout | ||
| InRoom Link (H.323/SIP) | ||
| Local and Cloud Meeting Recording | ||
| Meeting Co-Organizers | ||
| Meeting Transcriptions | ||
| Miro Integration | ||
| Transcript Localization | ||
| Video Meetings |
Messaging (3 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Automated SMS Messages | ||
| SMS & MMS | ||
| Team Messaging |
Mobile (0 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Teams Phone Mobile |
Network Management (0 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Automatic Bandwidth Controls |
PSTN Connectivity (0 vs 3)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Direct Routing | ||
| Microsoft Teams Calling Plans | ||
| Operator Connect |
Platform (4 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| 99.999% Reliability | ||
| Call from Any Device, Anywhere | ||
| Mobile and Desktop Applications | ||
| Scalability |
Reliability (0 vs 3)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| 99.999% Uptime Guarantee | ||
| Proactive Network Monitoring | ||
| Survivable Branch Appliance |
Safety (0 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Emergency Calling |
Security (0 vs 2)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| End-to-End Encryption | ||
| Retention Policies |
Support (1 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| 24/7 Support |
Voice & Call Management (28 vs 0)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Auto Attendants | ||
| Call Filtering | ||
| Call Forwarding | ||
| Call Handling | ||
| Call On Hold | ||
| Call Queues | ||
| Call Recording | ||
| Cloud Phone System | ||
| Custom Messages & Greetings | ||
| Customizable Dial Plans | ||
| Dial-by-Name Directory | ||
| Emergency Calling (E911) | ||
| Free International Calling | ||
| Hosted VoIP Phone Service | ||
| Hot Desking |
Workplace (0 vs 1)
| Feature | GoTo Connect | Microsoft Teams Phone |
|---|---|---|
| Flexible Workspaces |
Unique Features
Only in GoTo Connect (110)
Call Management & Phone System
Custom Roles and Permissions
Device Management
GoPilot AI
Multi-Site Admin & Management
Single Sign-On
Sound Clips
Text-To-Speech
Unified Admin
AI Call Summary
AI Call Transcripts
AI Chat Analysis
AI Meeting Summary
AI Optimization
AI Receptionist
AI Sentiment Analysis
AI Topic Detection
AI Topic Monitoring
Interaction Summaries
Supervisor Recovery
+ 90 more unique features
Only in Microsoft Teams Phone (36)
Accessible Calling
Call Captions and Transcripts
One Admin Console
AI Personal Assistant
AI-Generated Summaries and Insights
Call Quality Dashboard
Clear Audio Quality
Voice Isolation and Speech Enhancement
Call Forwarding and Simultaneous Ring
Call Queues and Auto Attendants
Queues App for Teams
Shared Calling
Collaborative Calling
Seamless Calling
Video Calling
VoIP and PSTN Calls
Audit Logs
Compliance Recording Solutions
eDiscovery
Customer Engagement Tools
+ 16 more unique features
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