GoTo Connect vs GoTo Meeting
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GoTo Connect offers more features (110 vs 32) and more integrations (6 vs 0). Both start at Contact Sales. GoTo Connect has 107 unique features while GoTo Meeting has 29 unique features, with 3 features in common.
| GoTo Connect | GoTo Meeting | |
|---|---|---|
| Category | Video Conferencing | Video Conferencing |
| Total Features | 110 | 32 |
| AI-Powered Features | 14 | 2 |
| Starting Price | Contact Sales | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 6 | 0 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 50% |
Feature Comparison by Category
AI (11 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| AI Call Summary | ||
| AI Call Transcripts | ||
| AI Chat Analysis | ||
| AI Meeting Summary | ||
| AI Optimization | ||
| AI Receptionist | ||
| AI Sentiment Analysis | ||
| AI Topic Detection | ||
| AI Topic Monitoring | ||
| Interaction Summaries | ||
| Supervisor Recovery |
Account Management (0 vs 3)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Available in 190+ Countries | ||
| Custom Email Templates | ||
| Unified Administration |
Administration (9 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Call Management & Phone System | ||
| Custom Roles and Permissions | ||
| Device Management | ||
| GoPilot AI | ||
| Multi-Site Admin & Management | ||
| Single Sign-On | ||
| Sound Clips | ||
| Text-To-Speech | ||
| Unified Admin |
Analytics & Reporting (11 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Analytics | ||
| Call Reports | ||
| Call Routing Optimizer & Analytics | ||
| Customizable Dashboards | ||
| Enhanced Reporting | ||
| Interaction Details | ||
| Proactive System Alerts | ||
| Real-Time & Historical Reports | ||
| SMS Usage Reports | ||
| SMS/MMS Volume and Delivery Status | ||
| System Health Dashboard |
Audio (0 vs 5)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Background Noise Suppression | ||
| Built-in Audio with VoIP and Toll | ||
| Commuter Mode | ||
| Crystal Clear Audio | ||
| Toll-Free and Call Me |
Collaboration (0 vs 3)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Drawing Tools | ||
| Keyboard and Mouse Sharing | ||
| Screen Sharing |
Communication (0 vs 3)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Conference Calling | ||
| Dial Out | ||
| In-Session Chat |
Contact Center (17 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Agent Dashboard | ||
| Agent Softphone | ||
| Attendant Console | ||
| Auto Queue Callback | ||
| Auto-Dialer | ||
| Call Campaign | ||
| Call Dispositions | ||
| Call Wrap-Up | ||
| Co-Browsing | ||
| Custom Ringback Music | ||
| Intelligent Call Routing | ||
| Monitor & Coach Agents | ||
| Position Announcement & Frequency | ||
| Priority Management | ||
| Ring Strategy |
Customer Experience (10 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Campaign Templates | ||
| Chat Assistant | ||
| Contact Segmentation | ||
| Custom Contact Fields | ||
| Custom Surveys | ||
| Facebook & Instagram Messenger Channel | ||
| SMS & MMS Campaigns | ||
| Shared Inbox | ||
| WebChat Channel | ||
| WhatsApp Channel |
Ease of Use (0 vs 2)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| No Download Required | ||
| One-Click Meetings |
Integration (4 vs 1)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Advanced Integrations | ||
| Automated Call Logging | ||
| Basic Integrations | ||
| Click-to-Call | ||
| Seamless Integrations |
Meeting Management (0 vs 3)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Breakout Rooms | ||
| Dismiss Attendees | ||
| Up to 250 Attendees |
Meetings & Video (12 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Breakout Rooms | ||
| Closed Captioning | ||
| Emoji & Audio Reactions | ||
| End-to-End Video Encryption | ||
| Flexible Layout | ||
| InRoom Link (H.323/SIP) | ||
| Local and Cloud Meeting Recording | ||
| Meeting Co-Organizers | ||
| Meeting Transcriptions | ||
| Miro Integration | ||
| Transcript Localization | ||
| Video Meetings |
Messaging (3 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Automated SMS Messages | ||
| SMS & MMS | ||
| Team Messaging |
Mobile (0 vs 1)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Mobile Conferencing |
Platform (4 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| 99.999% Reliability | ||
| Call from Any Device, Anywhere | ||
| Mobile and Desktop Applications | ||
| Scalability |
Recording & Playback (0 vs 2)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Meeting Transcriptions | ||
| Record Meetings in the Cloud |
Reliability (0 vs 1)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| 99.999% Uptime |
Security (0 vs 6)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Encrypted Sessions | ||
| End-to-End Encryption | ||
| Enterprise-Grade Security | ||
| Meeting Lock | ||
| Password Protection | ||
| Single Sign-On |
Support (1 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| 24/7 Support |
Video Meetings (0 vs 2)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| HD Video | ||
| Webcam Preview |
Voice & Call Management (28 vs 0)
| Feature | GoTo Connect | GoTo Meeting |
|---|---|---|
| Auto Attendants | ||
| Call Filtering | ||
| Call Forwarding | ||
| Call Handling | ||
| Call On Hold | ||
| Call Queues | ||
| Call Recording | ||
| Cloud Phone System | ||
| Custom Messages & Greetings | ||
| Customizable Dial Plans | ||
| Dial-by-Name Directory | ||
| Emergency Calling (E911) | ||
| Free International Calling | ||
| Hosted VoIP Phone Service | ||
| Hot Desking |
Unique Features
Only in GoTo Connect (107)
Call Management & Phone System
Custom Roles and Permissions
Device Management
GoPilot AI
Multi-Site Admin & Management
Sound Clips
Text-To-Speech
Unified Admin
AI Call Summary
AI Call Transcripts
AI Chat Analysis
AI Meeting Summary
AI Optimization
AI Receptionist
AI Sentiment Analysis
AI Topic Detection
AI Topic Monitoring
Interaction Summaries
Supervisor Recovery
Analytics
+ 87 more unique features
Only in GoTo Meeting (29)
Available in 190+ Countries
Custom Email Templates
Unified Administration
Background Noise Suppression
Built-in Audio with VoIP and Toll
Commuter Mode
Crystal Clear Audio
Toll-Free and Call Me
Drawing Tools
Keyboard and Mouse Sharing
Screen Sharing
Conference Calling
Dial Out
In-Session Chat
No Download Required
One-Click Meetings
Seamless Integrations
Dismiss Attendees
Up to 250 Attendees
Mobile Conferencing
+ 9 more unique features
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