GorillaDesk vs ServiceTitan
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GorillaDesk offers fewer features (57 vs 113) and fewer integrations (4 vs 7). Starting price: GorillaDesk at $49/mo vs ServiceTitan at Contact Sales. GorillaDesk has 54 unique features while ServiceTitan has 110 unique features, with 3 features in common.
| GorillaDesk | ServiceTitan | |
|---|---|---|
| Category | Field Service Management | Field Service Management |
| Total Features | 57 | 113 |
| AI-Powered Features | 1 | 4 |
| Starting Price | $49/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 4 | 7 |
| Shared Features | 3 | |
| Shared Integrations | 0 | |
| Data Quality | 90% | 73% |
Feature Comparison by Category
AI (1 vs 2)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| AI Agents | ||
| Atlas: AI Assistant | ||
| Titan Intelligence |
Accounting (0 vs 10)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| AR/AP Management | ||
| Accounting | ||
| Accounts Payable | ||
| Invoicing | ||
| Job Costing | ||
| Multi-Party Billing | ||
| Procure-to-Pay | ||
| Progress Billing | ||
| Three-Way Matching | ||
| Transaction Hub |
Automation (4 vs 2)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Appointment Confirmations | ||
| Appointment Reminders | ||
| Automated Alerts | ||
| Automated Emails & SMS | ||
| Automated Form Triggers | ||
| Triggered Automations |
Billing (2 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Invoicing & Billing | ||
| Invoicing & Payments |
Business Management (0 vs 3)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Aspire | ||
| Conduit | ||
| Multi-Tenant Management |
CRM (1 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Atlas CRM | ||
| CRM | ||
| Customer History | ||
| Customer Relationship Management | ||
| Deal Tracking |
Communication (6 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Automated SMS | ||
| Broadcast Messaging | ||
| Call Recording | ||
| Contact Center Pro | ||
| Email Inbox Sync | ||
| Enhanced Follow-ups | ||
| Notes & Attachments | ||
| OMW Text Messages | ||
| Two Way SMS | ||
| VoIP & SMS |
Customer Experience (2 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Client Portal | ||
| Customer Portal | ||
| Customer Surveys | ||
| Online Estimates & Proposals | ||
| Self-Service |
Customization (2 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Custom Fields | ||
| Custom Job Statuses |
Dispatch & Scheduling (0 vs 5)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Dispatch | ||
| Dispatch Pro | ||
| Schedule Assistant | ||
| Scheduling | ||
| Scheduling Pro |
Documents (6 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Custom Document Builds | ||
| Diagrams & Graphs | ||
| Digital Documents | ||
| Document & e-Signatures | ||
| Document Library | ||
| Work Orders |
Estimates (1 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Map Estimation Tools |
Field Operations (0 vs 17)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Automated Checklists | ||
| Conditional Logic Forms | ||
| Crew Management | ||
| Daily Logs | ||
| Equipment Scanning | ||
| Field Application | ||
| Field Findings | ||
| Field Pro | ||
| FieldRoutes | ||
| Fleet Pro | ||
| Forms | ||
| GPS Tracking | ||
| Optimized Routing | ||
| Real-time Technician Tracking | ||
| Service Tasking |
Front Office (0 vs 3)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Call Booking | ||
| Job Booking | ||
| Online Booking |
HR & Payroll (0 vs 7)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Automated Commission Tracking | ||
| Automated Timesheets | ||
| Commission Tracking | ||
| Office Timesheets | ||
| Payroll Management | ||
| Prevailing Wages | ||
| Timekeeping |
Integration (3 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Open API Access | ||
| Quickbooks Online Sync | ||
| Zapier Integration |
Integrations (0 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| API | ||
| Accounting APIs | ||
| Accounting Integrations | ||
| Partner Integrations |
Inventory Management (0 vs 6)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Inventory App | ||
| Materials Tracking | ||
| Purchase Orders & Inventory | ||
| Purchasing | ||
| Purchasing & Inventory | ||
| Truck Replenishment |
Management (2 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Multi-Branch Support | ||
| Team Permissions |
Mapping (1 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Job & Customer Mapping |
Marketing (1 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Adaptive Marketing | ||
| Atlas Marketing | ||
| Marketing | ||
| Marketing Pro | ||
| Review Generation |
Mobile (1 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Mobile App |
Payment Processing (1 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Financing | ||
| Integrated Financing | ||
| Online Bill Pay | ||
| Payments | ||
| Stripe & Square Integration |
Productivity (1 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Note & Todo List Templates |
Project Management (0 vs 8)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Adjustable Capability Planning | ||
| Change Orders | ||
| Document Management | ||
| Job History | ||
| Project Financials | ||
| Project Management | ||
| Project Tracking | ||
| RFIs & Change Orders |
Reporting (4 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Pipeline Reporting | ||
| Production Commission Tracking | ||
| Reporting Dashboard | ||
| Sales Commission Tracking |
Reporting & Analytics (0 vs 7)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Advanced Reporting | ||
| Automated Custom Reports | ||
| Customizable Dashboards | ||
| Dashboards & Reports | ||
| Reporting | ||
| Sales Insights & Reporting | ||
| Work in Progress Reporting |
Routing (3 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Drive Time Display | ||
| Route Optimization | ||
| Routing with Drive Matrix |
Sales (5 vs 13)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Client Specific Pricing | ||
| Customizable Memberships | ||
| Dynamic Estimates | ||
| Estimate Packages | ||
| Estimates | ||
| Field Estimates | ||
| Leads | ||
| Mobile Estimates | ||
| Opportunity Pipeline | ||
| Pipeline Management | ||
| Pricebook | ||
| Pricebook Pro | ||
| Professional Presentation | ||
| Proposals | ||
| Quotes & Estimates |
Sales Automation (0 vs 1)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Sales Plays |
Sales Intelligence (0 vs 1)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Convex |
Scheduling (5 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Best Available Time | ||
| Job Magnet | ||
| Multi-Dwelling Units | ||
| Online Booking | ||
| Scheduling & Dispatching |
Service Management (0 vs 4)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Equipment History | ||
| Equipment Management | ||
| Service Agreements | ||
| Work Order Management |
Tracking (5 vs 0)
| Feature | GorillaDesk | ServiceTitan |
|---|---|---|
| Device Tracking & Barcoding | ||
| GPS Device Tracking | ||
| GPS Tracking | ||
| Material Tracking | ||
| Time Clocking |
Unique Features
Only in GorillaDesk (54)
AI Agents
Appointment Confirmations
Appointment Reminders
Automated Emails & SMS
Triggered Automations
Invoicing & Billing
Invoicing & Payments
Broadcast Messaging
Email Inbox Sync
Enhanced Follow-ups
Notes & Attachments
OMW Text Messages
VoIP & SMS
CRM
Customer Surveys
Custom Fields
Custom Job Statuses
Custom Document Builds
Diagrams & Graphs
Digital Documents
+ 34 more unique features
Only in ServiceTitan (110)
Accounting
Accounts Payable
AR/AP Management
Invoicing
Job Costing
Multi-Party Billing
Procure-to-Pay
Progress Billing
Three-Way Matching
Transaction Hub
Atlas: AI Assistant
Titan Intelligence
Automated Alerts
Automated Form Triggers
Aspire
Conduit
Multi-Tenant Management
Automated SMS
Call Recording
Contact Center Pro
+ 90 more unique features
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