Gorgias vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gorgias offers fewer features (34 vs 74) and fewer integrations (7 vs 8). Starting price: Gorgias at $10/mo vs Lime Connect at $130/mo. Gorgias has 34 unique features while Lime Connect has 74 unique features, with 0 features in common.
| Gorgias | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 34 | 74 |
| AI-Powered Features | 10 | 7 |
| Starting Price | $10/mo | $130/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 7 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 80% | 90% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| AI Agent | ||
| AI Agent FAQ Resolution | ||
| AI Order Editing | ||
| AI Returns & Refunds | ||
| Customized Tone of Voice |
AI Assistance (0 vs 1)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Administration (1 vs 0)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Team Management |
Analytics (4 vs 6)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics | ||
| Live Monitoring | ||
| Revenue Statistics | ||
| Satisfaction Survey | ||
| Support Performance Analytics |
Automation (2 vs 0)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Macros | ||
| Rules |
CRM (0 vs 1)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Contact Details |
Communication (0 vs 6)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (0 vs 14)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Integration (2 vs 9)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| 100+ Integrations | ||
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| Shopify Integration |
Live Chat (0 vs 2)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (1 vs 3)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| Marketing Suite | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (0 vs 2)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Routing (0 vs 3)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Sales (3 vs 0)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Dynamic Discounts | ||
| Product Recommendations | ||
| Shopping Assistant |
Security (1 vs 3)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) | ||
| SSO Integration |
Support (15 vs 5)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Assignment | ||
| Chat Support | ||
| Dedicated Account Manager | ||
| Dedicated Email Server | ||
| Email Support | ||
| Help Center | ||
| Helpdesk | ||
| Live Chat | ||
| Omnichannel Support | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Routing | ||
| SMS Support | ||
| Social Media Support | ||
| Standard Onboarding |
Team Management (0 vs 3)
| Feature | Gorgias | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Unique Features
Only in Gorgias (34)
Team Management
AI Agent
AI Agent FAQ Resolution
AI Order Editing
AI Returns & Refunds
Customized Tone of Voice
Live Monitoring
Revenue Statistics
Satisfaction Survey
Support Performance Analytics
Macros
Rules
100+ Integrations
Shopify Integration
Marketing Suite
Dynamic Discounts
Product Recommendations
Shopping Assistant
SSO Integration
Assignment
+ 14 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
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