Gorgias vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gorgias offers fewer features (34 vs 80) and fewer integrations (7 vs 12). Starting price: Gorgias at $10/mo vs LiveChat at $25/mo. Gorgias has 34 unique features while LiveChat has 80 unique features, with 0 features in common.
| Gorgias | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 34 | 80 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $10/mo | $25/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 7 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 80% | 95% |
Feature Comparison by Category
AI (5 vs 7)
| Feature | Gorgias | LiveChat |
|---|---|---|
| AI Agent | ||
| AI Agent FAQ Resolution | ||
| AI Order Editing | ||
| AI Returns & Refunds | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Customized Tone of Voice | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Administration (1 vs 0)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Team Management |
Analytics (4 vs 0)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Live Monitoring | ||
| Revenue Statistics | ||
| Satisfaction Survey | ||
| Support Performance Analytics |
Automation (2 vs 2)
| Feature | Gorgias | LiveChat |
|---|---|---|
| ChatBot | ||
| Macros | ||
| Recurring Campaigns | ||
| Rules |
Chat Tools (0 vs 14)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Customer Engagement (0 vs 5)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (0 vs 4)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Integration (2 vs 0)
| Feature | Gorgias | LiveChat |
|---|---|---|
| 100+ Integrations | ||
| Shopify Integration |
Marketing (1 vs 0)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Marketing Suite |
Messaging Channels (0 vs 10)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Reporting & Analytics (0 vs 9)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales (3 vs 0)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Dynamic Discounts | ||
| Product Recommendations | ||
| Shopping Assistant |
Sales & Ecommerce (0 vs 6)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (1 vs 8)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| SSO Integration | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Support (15 vs 0)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Assignment | ||
| Dedicated Email Server | ||
| Email Support | ||
| Help Center | ||
| Helpdesk | ||
| Live Chat | ||
| Omnichannel Support | ||
| Routing | ||
| SMS Support | ||
| Social Media Support | ||
| Support Suite | ||
| Unified Conversation View | ||
| Views | ||
| Voice Support | ||
| WhatsApp Support |
Team Management (0 vs 9)
| Feature | Gorgias | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Gorgias (34)
Team Management
AI Agent
AI Agent FAQ Resolution
AI Order Editing
AI Returns & Refunds
Customized Tone of Voice
Live Monitoring
Revenue Statistics
Satisfaction Survey
Support Performance Analytics
Macros
Rules
100+ Integrations
Shopify Integration
Marketing Suite
Dynamic Discounts
Product Recommendations
Shopping Assistant
SSO Integration
Assignment
+ 14 more unique features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
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