GetFeedback vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
GetFeedback offers fewer features (31 vs 57) and fewer integrations (1 vs 19). Starting price: GetFeedback at Contact Sales vs Retently at $49/mo. GetFeedback has 31 unique features while Retently has 57 unique features, with 0 features in common.
| GetFeedback | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 31 | 57 |
| AI-Powered Features | 1 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 1 | 19 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
Analysis (4 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| AI Analysis Suite | ||
| Feedback Analysis and Aggregation | ||
| Feedback Correlation | ||
| Filter and Compare Rules |
Analytics & Reporting (0 vs 13)
| Feature | GetFeedback | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (1 vs 7)
| Feature | GetFeedback | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Real-Time Customer Follow-up | ||
| Survey Reminders | ||
| Webhook Events |
Collaboration (1 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| Cross-Team Collaboration |
Compliance (1 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| HIPAA Compliance |
Customization (1 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| Advanced Branding |
Data Management (0 vs 5)
| Feature | GetFeedback | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback Collection (7 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| Built-In Respondent Panel | ||
| Digital Feedback Optimization | ||
| In-App Micro-Surveys | ||
| Multi-Channel Survey Distribution | ||
| Passive Feedback Buttons | ||
| Personalized Surveys | ||
| Website and App Surveys |
Feedback Management (0 vs 2)
| Feature | GetFeedback | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | GetFeedback | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | GetFeedback | Retently |
|---|---|---|
| REST API |
Integrations (3 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| 200+ Integrations | ||
| Open API Access | ||
| Salesforce Integration |
Metrics (3 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| CES Aggregation | ||
| CSAT Aggregation | ||
| NPS Aggregation |
Notifications (0 vs 1)
| Feature | GetFeedback | Retently |
|---|---|---|
| Email & Slack Alerts |
Platform (1 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| 50+ Use Cases |
Reporting (1 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| Custom Dashboards |
Services (2 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| Data Migration Services | ||
| Professional Services |
Support (3 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| Customer Success Support | ||
| Dedicated Technical Support | ||
| Expert Product Training |
Survey Building (3 vs 0)
| Feature | GetFeedback | Retently |
|---|---|---|
| 25+ Question Types | ||
| Question Logic Features | ||
| Research-Grade Survey Tools |
Survey Channels (0 vs 7)
| Feature | GetFeedback | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | GetFeedback | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | GetFeedback | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | GetFeedback | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | GetFeedback | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in GetFeedback (31)
AI Analysis Suite
Feedback Analysis and Aggregation
Feedback Correlation
Filter and Compare Rules
Real-Time Customer Follow-up
Cross-Team Collaboration
HIPAA Compliance
Advanced Branding
Built-In Respondent Panel
Digital Feedback Optimization
In-App Micro-Surveys
Multi-Channel Survey Distribution
Passive Feedback Buttons
Personalized Surveys
Website and App Surveys
200+ Integrations
Open API Access
Salesforce Integration
CES Aggregation
CSAT Aggregation
+ 11 more unique features
Only in Retently (57)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 37 more unique features
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