Gainsight vs Zonka Feedback
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 72). Starting price: Gainsight at $3000/mo vs Zonka Feedback at Contact Sales. Gainsight has 40 unique features while Zonka Feedback has 70 unique features, with 2 features in common.
| Gainsight | Zonka Feedback | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 72 |
| AI-Powered Features | 10 | 6 |
| Starting Price | $3000/mo | Contact Sales |
| Pricing Tiers | 3 | 3 |
| Integrations | 25 | 25 |
| Shared Features | 2 | |
| Shared Integrations | 9 | |
| Data Quality | 71% | 100% |
Feature Comparison by Category
AI Analytics (0 vs 6)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| AI Feedback Intelligence Platform | ||
| AI Impact Analysis | ||
| Ask AI | ||
| Sentiment Analysis | ||
| Thematic Analysis | ||
| Track Entities & Aspects |
Analytics (15 vs 5)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Contact & User Journey Tracking | ||
| Customer Feedback Analytics | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Location & Frontline Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Product Feedback Analytics | ||
| Relationship Intelligence |
Automation (2 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| CX Automation & Workflows | ||
| Case Management | ||
| Engagement Automation | ||
| Real-Time Alerts | ||
| Task Management |
CX Metrics (0 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| CES Survey | ||
| CSAT Survey | ||
| NPS Survey |
Collaboration (0 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Collaborative Inbox | ||
| Internal Notes | ||
| Team Collaboration |
Communication (0 vs 2)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Direct Customer Email | ||
| Social Media Sharing |
Customization (0 vs 2)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Branding & Themes | ||
| Custom Setup & Taxonomy |
Data Management (4 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Historical Data Import | ||
| Timeline View |
Device Management (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Remote Device Tracking |
Engagement (8 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Feedback Collection (0 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Digital Feedback Capture | ||
| Feedback SDK | ||
| Pre-Capture Data |
Feedback Management (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Response Filtering |
Integration (2 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| API & Webhooks | ||
| API Access & Webhooks | ||
| Data Sync & Integration Hub |
Notifications (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Real-time Alerts & Digest Emails |
Organization (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Multi-Location Management |
Platform (1 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Mobile App |
Reporting (2 vs 11)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Activity History Tracking | ||
| CSV Export | ||
| Cockpit Dashboard | ||
| Comparative Reports | ||
| Drill Down & Advanced Filters | ||
| Location & Agent Reports | ||
| NPS, CSAT & CES Analysis | ||
| Real-time Reports & Analytics | ||
| Report Builder | ||
| Report Scheduling & Export | ||
| Role-based Dashboards | ||
| Trend Analysis | ||
| Word Analysis |
Reputation Management (0 vs 1)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Online Reputation Management |
Security (2 vs 3)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Audit Logs | ||
| Data Hosting & Localization | ||
| Data Security & Compliance | ||
| Role-Based Access Control | ||
| SSO & Access Control |
Survey Distribution (0 vs 8)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Email Survey Distribution | ||
| Kiosk Surveys | ||
| Offline Surveys | ||
| QR Code Generation | ||
| SMS Survey Distribution | ||
| Website Surveys | ||
| WhatsApp Surveys | ||
| iPad & Android Surveys |
Survey Management (0 vs 16)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| 30+ Question Types | ||
| Advanced Targeting & Throttling | ||
| Answer Piping & Custom Variables | ||
| Campaign Management | ||
| Contact Management | ||
| Custom Variables | ||
| Customize Intro & Thank You Screens | ||
| Multilingual Surveys | ||
| Preset Start & End Time | ||
| Professional Templates | ||
| Redirect after Completion | ||
| Respondent Tracking | ||
| Skip Logic & Question Branching | ||
| Survey Builder | ||
| Survey Software |
Workflow (4 vs 0)
| Feature | Gainsight | Zonka Feedback |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (40)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
Timeline View
+ 20 more unique features
Only in Zonka Feedback (70)
AI Feedback Intelligence Platform
AI Impact Analysis
Ask AI
Thematic Analysis
Track Entities & Aspects
Contact & User Journey Tracking
Customer Feedback Analytics
Location & Frontline Analytics
Product Feedback Analytics
Support Feedback Analytics
Case Management
CX Automation & Workflows
Collaborative Inbox
Internal Notes
Team Collaboration
Direct Customer Email
Social Media Sharing
Branding & Themes
Custom Setup & Taxonomy
CES Survey
+ 50 more unique features
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