Gainsight vs Trustpilot Business
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 52) and more integrations (25 vs 5). Starting price: Gainsight at $3000/mo vs Trustpilot Business at $339/mo. Gainsight has 42 unique features while Trustpilot Business has 52 unique features, with 0 features in common.
| Gainsight | Trustpilot Business | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 52 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $3000/mo | $339/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 25 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| AI-Assisted Review Responses | ||
| Review Highlights |
Admin & Security (0 vs 1)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Single Sign-On (SSO) |
Analytics (15 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Stakeholder Intelligence | ||
| Usage Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Analytics Explorer | ||
| Enhanced Insights | ||
| Invitation Conversion Dashboard | ||
| Market Insights | ||
| My Competitors | ||
| Reply Data | ||
| Search Engagement Reports | ||
| Service Reviews Analytics | ||
| Topics Reports with Sentiment Analysis | ||
| TrustScore | ||
| TrustScore Forecast | ||
| Trustpilot Data Solutions | ||
| Visitor Insights |
Automation (2 vs 3)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Automated Feedback Service (AFS) | ||
| Automated Monthly Invitations | ||
| Engagement Automation | ||
| Real-Time Alerts | ||
| Review Collection |
Customization (0 vs 4)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Brand-boosting Customization | ||
| Customizable Reminder Emails | ||
| Customizable Review Invitation Email Templates | ||
| Trustpilot Profile Page Customizations |
Data Management (4 vs 1)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Export Service Reviews | ||
| Timeline View |
Engagement (8 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Feedback Management (0 vs 3)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Reply to Reviews | ||
| Review Follow-up Questions | ||
| Review Tagging and Filtering |
Integration (2 vs 5)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| API & Webhooks | ||
| Connect API | ||
| Data Sync & Integration Hub | ||
| Google Store Ratings | ||
| Integrations for Replying to Reviews | ||
| Integrations for Review Invitations | ||
| Salesforce Integration |
Marketing (0 vs 12)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Asset Builder | ||
| Customizable Assets | ||
| Downloadable Trustpilot Assets | ||
| Email Signature and Newsletter TrustBox | ||
| Flex Widget with Review Highlights | ||
| Flex Widget with TrustScore | ||
| Image and Video Generators | ||
| Marketing Widgets | ||
| Promotions for Trustpilot Profile Page | ||
| Review Spotlight | ||
| Testimonial TrustBox Widgets | ||
| TrustBox Widgets for Website |
Moderation (0 vs 2)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Automated Fraud Detection | ||
| Flag Suspicious Reviews |
Platform (1 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Mobile App |
Reporting (2 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder |
Review Management (0 vs 2)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Location Reviews | ||
| Product Reviews |
SEO (0 vs 1)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Review SEO |
Security (2 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Support (0 vs 3)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Dedicated Customer Success Manager | ||
| Expert Implementation and Strategic Support | ||
| Live Chat Support |
Workflow (4 vs 0)
| Feature | Gainsight | Trustpilot Business |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (42)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
+ 22 more unique features
Only in Trustpilot Business (52)
Single Sign-On (SSO)
AI-Assisted Review Responses
Review Highlights
Analytics Explorer
Enhanced Insights
Invitation Conversion Dashboard
Market Insights
My Competitors
Reply Data
Search Engagement Reports
Service Reviews Analytics
Topics Reports with Sentiment Analysis
Trustpilot Data Solutions
TrustScore
TrustScore Forecast
Visitor Insights
Automated Feedback Service (AFS)
Automated Monthly Invitations
Review Collection
Brand-boosting Customization
+ 32 more unique features
View Gainsight details View Trustpilot Business details Gainsight alternatives Trustpilot Business alternatives
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