Gainsight vs Survicate
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 67) and fewer integrations (25 vs 46). Starting price: Gainsight at $3000/mo vs Survicate at $349/mo. Gainsight has 41 unique features while Survicate has 66 unique features, with 1 features in common.
| Gainsight | Survicate | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 67 |
| AI-Powered Features | 10 | 10 |
| Starting Price | $3000/mo | $349/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 25 | 46 |
| Shared Features | 1 | |
| Shared Integrations | 13 | |
| Data Quality | 71% | 100% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Gainsight | Survicate |
|---|---|---|
| AI Follow-up Questions | ||
| AI-Powered Research Chatbot | ||
| Survey Creation via AI |
Analysis (0 vs 6)
| Feature | Gainsight | Survicate |
|---|---|---|
| AI Categorization | ||
| Auto-Generated Topics | ||
| Auto-translate Responses | ||
| Automated Feedback Analysis | ||
| Filter by Third Party Attributes | ||
| Sentiment Analysis |
Analytics (15 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Stakeholder Intelligence | ||
| Usage Analytics |
Automation (2 vs 4)
| Feature | Gainsight | Survicate |
|---|---|---|
| Engagement Automation | ||
| Real-Time Alerts | ||
| Recurring Surveys | ||
| Response Caps | ||
| Survey Scheduling | ||
| Survey Throttling |
Customization (0 vs 4)
| Feature | Gainsight | Survicate |
|---|---|---|
| Custom Branding | ||
| Custom CSS | ||
| Custom End Screens | ||
| Remove Survicate Branding |
Data Management (4 vs 1)
| Feature | Gainsight | Survicate |
|---|---|---|
| 360-Degree Customer View | ||
| Automatic Enrichment | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Timeline View |
Engagement (8 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Feedback Sources (0 vs 1)
| Feature | Gainsight | Survicate |
|---|---|---|
| Transcribe Meeting Recordings |
Integration (2 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| API & Webhooks | ||
| Data Sync & Integration Hub |
Integration & Automation (0 vs 5)
| Feature | Gainsight | Survicate |
|---|---|---|
| Data Warehouses Integration | ||
| Export API | ||
| Session Replay Integration | ||
| Survey Data Sync | ||
| Webhooks |
Optimization (0 vs 1)
| Feature | Gainsight | Survicate |
|---|---|---|
| A/B Testing |
Platform (1 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Mobile App |
Reporting (2 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder |
Reporting & Dashboards (0 vs 3)
| Feature | Gainsight | Survicate |
|---|---|---|
| Custom Dashboards | ||
| Insights Hub | ||
| Scheduled Reports |
Security (2 vs 8)
| Feature | Gainsight | Survicate |
|---|---|---|
| 2-Factor Authentication | ||
| Access Logs | ||
| Audit Logs | ||
| DORA Compliance | ||
| HIPAA Compliance | ||
| PII Protection | ||
| Protected Data Storage | ||
| Role-Based Access Control | ||
| SAML SSO | ||
| Safe AI |
Support (0 vs 3)
| Feature | Gainsight | Survicate |
|---|---|---|
| 1:1 Human Training | ||
| Dedicated Success Manager | ||
| Live Chat Support |
Survey Creation (0 vs 6)
| Feature | Gainsight | Survicate |
|---|---|---|
| Advanced Survey Logic | ||
| Answer Piping | ||
| Create via Import | ||
| Standard Survey Logic | ||
| Upload Screenshots | ||
| Visual Logic Tree |
Survey Distribution (0 vs 12)
| Feature | Gainsight | Survicate |
|---|---|---|
| Braze Surveys | ||
| Email Surveys | ||
| Feedback Button | ||
| Iframe Embeds | ||
| In-Product Surveys | ||
| Intercom Surveys | ||
| Kiosk Mode | ||
| Mobile App SDK | ||
| Multi-Channel Surveys | ||
| Multilingual Surveys | ||
| QR Code Distribution | ||
| Website Pop-ups |
Targeting & Segmentation (0 vs 10)
| Feature | Gainsight | Survicate |
|---|---|---|
| Attribute Targeting | ||
| Cookie-based Targeting | ||
| Event & Behaviour Targeting | ||
| Exit Intent Targeting | ||
| JavaScript Targeting | ||
| Precise Targeting | ||
| Previous Response Targeting | ||
| Respondent Identification | ||
| Survey Sampling | ||
| URL Targeting |
Workflow (4 vs 0)
| Feature | Gainsight | Survicate |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (41)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
Timeline View
+ 21 more unique features
Only in Survicate (66)
AI Follow-up Questions
AI-Powered Research Chatbot
Survey Creation via AI
AI Categorization
Auto-Generated Topics
Auto-translate Responses
Automated Feedback Analysis
Filter by Third Party Attributes
Recurring Surveys
Response Caps
Survey Scheduling
Survey Throttling
Custom Branding
Custom CSS
Custom End Screens
Remove Survicate Branding
Automatic Enrichment
Transcribe Meeting Recordings
Data Warehouses Integration
Export API
+ 46 more unique features
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