Gainsight vs SurveySparrow
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 50) and more integrations (25 vs 8). Starting price: Gainsight at $3000/mo vs SurveySparrow at Free. Gainsight has 41 unique features while SurveySparrow has 49 unique features, with 1 features in common.
| Gainsight | SurveySparrow | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 50 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $3000/mo | Free |
| Pricing Tiers | 3 | 5 |
| Integrations | 25 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 6 | |
| Data Quality | 71% | 90% |
Feature Comparison by Category
AI & Analytics (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| CogniVue |
AI & Automation (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Wings - AI-Powered Tools Suite |
Analytics (15 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Stakeholder Intelligence | ||
| Usage Analytics |
Analytics & Reporting (0 vs 7)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Bell Curve Analysis | ||
| Custom Dashboard Widgets | ||
| Customer Journey Map | ||
| Executive Dashboard | ||
| Key Driver Analysis | ||
| Real-Time Reporting & Analysis | ||
| Respondent Location Tracking |
Audience Management (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Audience Management |
Automation (2 vs 2)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Engagement Automation | ||
| Real-Time Alerts | ||
| Recurring Surveys | ||
| Workflow Automation |
Channel Integration (0 vs 3)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Omnichannel Feedback Collection | ||
| Slack Integration for Surveys | ||
| WhatsApp Feedback Collection |
Customization (0 vs 3)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Custom CSS Styling | ||
| Survey Themes | ||
| White-Label Surveys |
Data Management (4 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Timeline View |
Employee Feedback (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| 360 Assessment |
Engagement (8 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Integration (2 vs 2)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| 2000+ Platform Integrations | ||
| API & Webhooks | ||
| Data Sync & Integration Hub |
Localization (0 vs 2)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Multi-Language Surveys | ||
| Survey Translation |
Monetization (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Accept Payments |
Platform (1 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Mobile App |
Reporting (2 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Cockpit Dashboard | ||
| Document Generator | ||
| Report Builder |
Review Management (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Reputation Management |
Security (2 vs 4)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Audit Logs | ||
| Data Security & Encryption | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| Secure Surveys | ||
| Single Sign-On (SSO) |
Support & Ticketing (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Ticket Management |
Survey Collection (0 vs 4)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Chatbot for Website | ||
| Offline Survey Collection | ||
| Partial Response Collection | ||
| SpotChecks |
Survey Design (0 vs 3)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Advanced Question Types | ||
| Question Piping | ||
| Skip Logic & Display Logic |
Survey Distribution (0 vs 4)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Email Survey Customization | ||
| Embedded Surveys | ||
| Post-Survey Redirect | ||
| Survey Distribution via QR Code |
Survey Type (0 vs 7)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| CSAT & CES Surveys | ||
| Conversational Surveys | ||
| Mobile-First Surveys | ||
| NPS Software | ||
| Quiz & Auto-Scoring | ||
| Smart Surveys | ||
| Video Surveys |
Team Management (0 vs 1)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Subaccounts & Multiple Users |
Workflow (4 vs 0)
| Feature | Gainsight | SurveySparrow |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (41)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
+ 21 more unique features
Only in SurveySparrow (49)
CogniVue
Wings - AI-Powered Tools Suite
Bell Curve Analysis
Custom Dashboard Widgets
Customer Journey Map
Executive Dashboard
Key Driver Analysis
Real-Time Reporting & Analysis
Respondent Location Tracking
Audience Management
Recurring Surveys
Workflow Automation
Omnichannel Feedback Collection
Slack Integration for Surveys
WhatsApp Feedback Collection
Custom CSS Styling
Survey Themes
White-Label Surveys
360 Assessment
2000+ Platform Integrations
+ 29 more unique features
Want to build your own alternative to Gainsight or SurveySparrow?
Analyze it with Reap