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Gainsight vs Simplesat

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Gainsight offers fewer features (42 vs 79) and more integrations (25 vs 16). Starting price: Gainsight at $3000/mo vs Simplesat at $119/mo. Gainsight has 42 unique features while Simplesat has 79 unique features, with 0 features in common.

GainsightSimplesat
CategoryCustomer SuccessCustomer Success
Total Features4279
AI-Powered Features102
Starting Price$3000/mo$119/mo
Pricing Tiers34
Integrations2516
Shared Features0
Shared Integrations6
Data Quality71%95%

Feature Comparison by Category

AI Features (0 vs 2)

FeatureGainsightSimplesat
AI-Generated Questions
Topic Detection

Account Management (0 vs 1)

FeatureGainsightSimplesat
Multi-Brand Support

Analytics (15 vs 0)

FeatureGainsightSimplesat
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics

Automation (2 vs 1)

FeatureGainsightSimplesat
Automated Follow-Up Reminders
Engagement Automation
Real-Time Alerts

Billing (0 vs 2)

FeatureGainsightSimplesat
Credit Card Payments
Wire Payments

Compliance (0 vs 2)

FeatureGainsightSimplesat
On-Demand Security Reviews
TOS and DPA Customization

Customer Management (0 vs 1)

FeatureGainsightSimplesat
Customer Management

Customization (0 vs 2)

FeatureGainsightSimplesat
Survey Branding
Survey URL Customization

Data Management (4 vs 2)

FeatureGainsightSimplesat
360-Degree Customer View
CSV Customer Import
CSV Data Export
Custom Fields & Objects
Data Governance
Timeline View

Delivery Methods (0 vs 4)

FeatureGainsightSimplesat
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys

Design (0 vs 2)

FeatureGainsightSimplesat
Custom Rating Icons
Mobile Responsive Design

Email Features (0 vs 3)

FeatureGainsightSimplesat
Custom Email Templates
Personalized Emails
Send from Custom Domain

Engagement (8 vs 0)

FeatureGainsightSimplesat
Business Reviews
Customer Communities
Customer Education
Customer Webcasts
Digital Adoption
Email Campaigns
Knowledge Base
Playbooks

Features (0 vs 1)

FeatureGainsightSimplesat
Dynamic Placeholders

Feedback (2 vs 0)

FeatureGainsightSimplesat
Customer Surveys
NPS Management

Feedback Management (0 vs 2)

FeatureGainsightSimplesat
Feedback Tags
Private Notes

Integration (2 vs 0)

FeatureGainsightSimplesat
API & Webhooks
Data Sync & Integration Hub

Integrations (0 vs 14)

FeatureGainsightSimplesat
Autotask Integration
BrightGauge Integration
ConnectWise Integration
Custom Integrations
Freshdesk Integration
Infusionsoft Integration
Intercom Integration
Microsoft Teams Integration
Power BI Integration
Public API
Salesforce Integration
Slack Integration
Zapier Integration
Zendesk Integration

Limits (0 vs 1)

FeatureGainsightSimplesat
Monthly Email Send Limit

Localization (0 vs 1)

FeatureGainsightSimplesat
Multi-Language Support

Notifications (0 vs 2)

FeatureGainsightSimplesat
Instant Email Notifications
Summary Emails

Platform (1 vs 0)

FeatureGainsightSimplesat
Mobile App

Reporting (2 vs 10)

FeatureGainsightSimplesat
Advanced Filtering
Answers Drilldown
Automated Reports
Cockpit Dashboard
Custom Dashboards
Feedback Details View
Pivot Table Reports
Printable PDF Reports
Report Builder
Response Rate Reporting
Saved Filters and Views
Survey Dashboards

Review Generation (0 vs 2)

FeatureGainsightSimplesat
Automated 5-Star Review Requests
Review Display Buttons

Security (2 vs 8)

FeatureGainsightSimplesat
Audit Logs
Custom Roles
Directory Sync
Enterprise SSO
Granular User Permissions
Role-Based Access Control
SIEM Activity Stream
SSO with Google and Microsoft
Two-Factor Authentication
User Activity Logs

Support (0 vs 6)

FeatureGainsightSimplesat
Dedicated Customer Success Manager
Design and Code Support
Email Support
Live Chat Support
Migration Assistance
Phone Support

Survey Customization (0 vs 1)

FeatureGainsightSimplesat
Customizable Surveys

Survey Features (0 vs 3)

FeatureGainsightSimplesat
Conditional Logic
Multi-Question Surveys
Multiple Question Types

Survey Types (0 vs 3)

FeatureGainsightSimplesat
CES (Customer Effort Score) Surveys
CSAT Surveys
NPS (Net Promoter Score) Surveys

Testimonials (0 vs 3)

FeatureGainsightSimplesat
Customizable Feedback Widgets
Live Satisfaction Score Widget
One-Click Feedback Publishing

Workflow (4 vs 0)

FeatureGainsightSimplesat
Lifecycle Management
Renewal Management
Task Management
Territory Planning

Unique Features

Only in Gainsight (42)

Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance

+ 22 more unique features

Only in Simplesat (79)

Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates

+ 59 more unique features

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