Gainsight vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 57) and more integrations (25 vs 19). Starting price: Gainsight at $3000/mo vs Retently at $49/mo. Gainsight has 41 unique features while Retently has 56 unique features, with 1 features in common.
| Gainsight | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 57 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $3000/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 25 | 19 |
| Shared Features | 1 | |
| Shared Integrations | 8 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
Analytics (15 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Stakeholder Intelligence | ||
| Usage Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Gainsight | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (2 vs 7)
| Feature | Gainsight | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Engagement Automation | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Real-Time Alerts | ||
| Survey Reminders | ||
| Webhook Events |
Data Management (4 vs 5)
| Feature | Gainsight | Retently |
|---|---|---|
| 360-Degree Customer View | ||
| Antivirus Detection | ||
| Custom Fields & Objects | ||
| Data Export | ||
| Data Governance | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention | ||
| Timeline View |
Engagement (8 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Feedback Management (0 vs 2)
| Feature | Gainsight | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (2 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| API & Webhooks | ||
| Data Sync & Integration Hub | ||
| REST API |
Notifications (0 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| Email & Slack Alerts |
Platform (1 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Mobile App |
Reporting (2 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder |
Security (2 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Survey Channels (0 vs 7)
| Feature | Gainsight | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Gainsight | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Gainsight | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Gainsight | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Gainsight | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Workflow (4 vs 0)
| Feature | Gainsight | Retently |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (41)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
Timeline View
+ 21 more unique features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
Antivirus Detection
+ 36 more unique features
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