Gainsight vs Reputation.com
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 48) and fewer integrations (25 vs 28). Starting price: Gainsight at $3000/mo vs Reputation.com at $99/mo. Gainsight has 39 unique features while Reputation.com has 45 unique features, with 3 features in common.
| Gainsight | Reputation.com | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 48 |
| AI-Powered Features | 10 | 15 |
| Starting Price | $3000/mo | $99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 25 | 28 |
| Shared Features | 3 | |
| Shared Integrations | 10 | |
| Data Quality | 71% | 74% |
Feature Comparison by Category
AI Tools (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| AI Review Response |
Access (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Mobile App |
Analytics (15 vs 10)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Custom Reputation Score | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Influencer Detection | ||
| Journey Analytics | ||
| Keyword Extraction | ||
| Meeting Insights | ||
| Performance Benchmarking | ||
| Predictive Analytics | ||
| Rating Distribution Analytics |
Automation (2 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Engagement Automation | ||
| Real-Time Alerts | ||
| Scheduled Post Publishing |
Competitive Intelligence (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Competitor Reputation Analysis |
Compliance (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Compliance Monitoring |
Content Management (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Review Photo & Video Support |
Customization (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Customizable Branding |
Data Management (4 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| 360-Degree Customer View | ||
| Bulk Review Import | ||
| Custom Fields & Objects | ||
| Data Export & Download | ||
| Data Governance | ||
| Timeline View |
E-commerce (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Amazon Review Management |
Engagement (8 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Customer Feedback Loop | ||
| Customer Surveys | ||
| NPS Management |
Integration (2 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| API & Webhooks | ||
| API Access | ||
| Data Sync & Integration Hub |
Integrations (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Yelp Integration |
Localization (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Multi-Language Support | ||
| Review Translation |
Management (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Brand Guidelines Editor | ||
| Multi-Location Management |
Marketing (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Email Campaign Builder | ||
| Reputation Badge |
Monitoring (0 vs 3)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Brand Mention Alerts | ||
| Crisis Management Alerts | ||
| Review Monitoring |
Platform (1 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Mobile App |
Reporting (2 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder | ||
| Scheduled Reporting |
Review Generation (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Automated Review Requests | ||
| SMS Review Requests |
Review Management (0 vs 4)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Negative Review Management | ||
| Review Filtering & Moderation | ||
| Review Publishing | ||
| Review Templates |
SEO (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Local SEO Optimization |
Search Optimization (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Google Business Profile Management |
Security (2 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Audit Logs | ||
| Enterprise SSO | ||
| Role-Based Access Control |
Social Media (0 vs 2)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Social Listening | ||
| Social Media Monitoring |
Team Management (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Team Collaboration Tools |
Travel & Hospitality (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| TripAdvisor Management |
Web Tools (0 vs 1)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Review Widget |
Workflow (4 vs 0)
| Feature | Gainsight | Reputation.com |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (39)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
Timeline View
+ 19 more unique features
Only in Reputation.com (45)
AI Review Response
Custom Reputation Score
Influencer Detection
Keyword Extraction
Performance Benchmarking
Rating Distribution Analytics
Reputation Dashboard
Reputation Trends Forecasting
Response Time Analytics
Review Analytics & Reports
Scheduled Post Publishing
Competitor Reputation Analysis
Compliance Monitoring
Review Photo & Video Support
Customizable Branding
Bulk Review Import
Data Export & Download
Amazon Review Management
Customer Feedback Loop
API Access
+ 25 more unique features
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