Gainsight vs Qualtrics
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 48) and fewer integrations (25 vs 27). Starting price: Gainsight at $3000/mo vs Qualtrics at $1500/mo. Gainsight has 38 unique features while Qualtrics has 44 unique features, with 4 features in common.
| Gainsight | Qualtrics | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 48 |
| AI-Powered Features | 10 | 5 |
| Starting Price | $3000/mo | $1500/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 25 | 27 |
| Shared Features | 4 | |
| Shared Integrations | 17 | |
| Data Quality | 71% | 74% |
Feature Comparison by Category
Analytics (15 vs 16)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Advanced Reporting | ||
| Assisted Analytics | ||
| Benchmarking | ||
| Churn Risk Detection | ||
| Conjoint Analysis | ||
| Custom Scoring | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Data Export | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Heatmaps and Eye Tracking | ||
| Journey Analytics | ||
| Journey Mapping |
Automation (2 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Action Planning | ||
| Automated Workflows | ||
| Engagement Automation | ||
| Real-Time Alerts |
Core (0 vs 14)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Branching and Logic | ||
| Customer Effort Score (CES) | ||
| Distribution Management | ||
| Interactive Content | ||
| Mobile-Responsive Surveys | ||
| Multi-Language Support | ||
| Net Promoter Score (NPS) | ||
| Progressive Profiling | ||
| Randomization | ||
| Survey Builder | ||
| Survey Piping | ||
| Survey Validation Rules | ||
| Video and Image Feedback | ||
| eSignature Integration |
Customization (0 vs 1)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| White Label Surveys |
Data (0 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Quota Management | ||
| Sample Management | ||
| Survey Panels |
Data Management (4 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Timeline View |
Data Quality (0 vs 1)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Duplicate Detection |
Engagement (8 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Integration (2 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| API & Webhooks | ||
| API Access | ||
| Data Sync & Integration Hub | ||
| Mobile App Feedback | ||
| Website Feedback |
Modules (0 vs 4)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Brand Experience | ||
| Employee Experience | ||
| Feedback Management | ||
| Product Experience |
Platform (1 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Mobile App |
Reporting (2 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder |
Security (2 vs 3)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Anonymous Responses | ||
| Audit Logs | ||
| Data Security and Compliance | ||
| Role-Based Access Control | ||
| User Permissions and Roles |
Workflow (4 vs 0)
| Feature | Gainsight | Qualtrics |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (38)
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Relationship Intelligence
Revenue Intelligence
Stakeholder Intelligence
Usage Analytics
Engagement Automation
360-Degree Customer View
Custom Fields & Objects
Data Governance
Timeline View
Business Reviews
Customer Communities
Customer Education
+ 18 more unique features
Only in Qualtrics (44)
Advanced Reporting
Assisted Analytics
Conjoint Analysis
Custom Scoring
Data Export
Heatmaps and Eye Tracking
Journey Mapping
Longitudinal Studies
MaxDiff Analysis
Performance Benchmarking
Response Analysis
Statistical Analysis
Text Analytics
Action Planning
Automated Workflows
Branching and Logic
Customer Effort Score (CES)
Distribution Management
eSignature Integration
Interactive Content
+ 24 more unique features
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