Gainsight vs Mopinion
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers more features (42 vs 41) and more integrations (25 vs 6). Starting price: Gainsight at $3000/mo vs Mopinion at $279/mo. Gainsight has 42 unique features while Mopinion has 41 unique features, with 0 features in common.
| Gainsight | Mopinion | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 41 |
| AI-Powered Features | 10 | 2 |
| Starting Price | $3000/mo | $279/mo |
| Pricing Tiers | 3 | 2 |
| Integrations | 25 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 71% | 80% |
Feature Comparison by Category
AI & Analytics (0 vs 2)
| Feature | Gainsight | Mopinion |
|---|---|---|
| AI-Powered Text Analytics | ||
| Native Text & Sentiment Analytics |
Analytics (15 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis | ||
| Stakeholder Intelligence | ||
| Usage Analytics |
Automation (2 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Automated Alerts and Tags | ||
| Engagement Automation | ||
| Real-Time Alerts |
Collaboration & Automation (0 vs 3)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Action Management | ||
| Advanced Email Notifications & Routing | ||
| Notification Stream |
Compliance & Security (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Custom Data Processing Agreement (DPA) |
Data Management (4 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Timeline View |
Design & Branding (0 vs 4)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Advanced Form Design Customisations | ||
| Brand Customization | ||
| Mobile-Optimised Forms | ||
| White Label |
Engagement (8 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Feedback Collection (0 vs 10)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Complex Question Routing | ||
| Conversational Feedback Forms | ||
| Email Campaign Feedback | ||
| Feedback Across All Channels | ||
| Mobile App Feedback (iOS & Android SDKs) | ||
| Multiple Display Options | ||
| Rule-Based Form Triggering | ||
| Survey Builder | ||
| Unlimited Surveys & Feedback | ||
| Website Feedback Collection |
Implementation (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Easy Implementation |
Infrastructure (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Dedicated Domain |
Integration (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| API & Webhooks | ||
| Data Sync & Integration Hub |
Integration & Data (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Full API Access |
Integrations (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Webhooks & Integrations |
Localization (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Feedback Form Translations |
Onboarding & Support (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Personal Onboarding |
Platform (1 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Mobile App |
Reporting (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder |
Reporting & Analysis (0 vs 5)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Cross Tabbing and Filtering | ||
| Customizable Dashboard Grid | ||
| Multi-Touchpoint Dashboard | ||
| Real-Time Analysis | ||
| Seamless Data Exploration |
Research Metrics (0 vs 4)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Customer Effort Score (CES) | ||
| Customer Satisfaction (CSAT) Forms | ||
| Goal Completion Rate | ||
| Net Promoter Score (NPS) |
Security (2 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control |
Security & Authentication (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Single Sign-On (SSO) |
Support (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Dedicated Support |
Training & Support (0 vs 1)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Bespoke Training Services |
User Management (0 vs 2)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Roles & Rights Management | ||
| Unlimited Users & Access Groups |
Workflow (4 vs 0)
| Feature | Gainsight | Mopinion |
|---|---|---|
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (42)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Sentiment Analysis
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
+ 22 more unique features
Only in Mopinion (41)
AI-Powered Text Analytics
Native Text & Sentiment Analytics
Automated Alerts and Tags
Action Management
Advanced Email Notifications & Routing
Notification Stream
Custom Data Processing Agreement (DPA)
Advanced Form Design Customisations
Brand Customization
Mobile-Optimised Forms
White Label
Complex Question Routing
Conversational Feedback Forms
Email Campaign Feedback
Feedback Across All Channels
Mobile App Feedback (iOS & Android SDKs)
Multiple Display Options
Rule-Based Form Triggering
Survey Builder
Unlimited Surveys & Feedback
+ 21 more unique features
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