Gainsight vs JustCall
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Gainsight offers fewer features (42 vs 100) and more integrations (25 vs 15). Starting price: Gainsight at $3000/mo vs JustCall at $29/mo. Gainsight has 40 unique features while JustCall has 98 unique features, with 2 features in common.
| Gainsight | JustCall | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 42 | 100 |
| AI-Powered Features | 10 | 30 |
| Starting Price | $3000/mo | $29/mo |
| Pricing Tiers | 3 | 13 |
| Integrations | 25 | 15 |
| Shared Features | 2 | |
| Shared Integrations | 7 | |
| Data Quality | 71% | 95% |
Feature Comparison by Category
AI (0 vs 25)
| Feature | Gainsight | JustCall |
|---|---|---|
| AI Actions | ||
| AI Receptionist | ||
| AI SDR | ||
| AI Voice Agent | ||
| AI-Powered Objection Handling | ||
| AI-Powered Script Compliance | ||
| Agent Assist | ||
| Assign Disposition Codes | ||
| Automatic Call Scoring | ||
| Call Transcription | ||
| Collect Data | ||
| Conversation Intelligence | ||
| Knowledge Base | ||
| Live Call Transcription | ||
| Multi-Channel AI Notetaker |
Admin & Management (0 vs 6)
| Feature | Gainsight | JustCall |
|---|---|---|
| Advanced Roles & Permissions | ||
| Agent Availability Tracking | ||
| Assign Phone Numbers | ||
| Business Hours | ||
| Number Health | ||
| Share Phone Number |
Analytics (15 vs 2)
| Feature | Gainsight | JustCall |
|---|---|---|
| Automated Insights | ||
| Benchmarking | ||
| Churn Risk Detection | ||
| Customer Health Scoring | ||
| Customer Portfolio Analysis | ||
| Expansion Intelligence | ||
| Feedback Analytics | ||
| Gainsight Advisor | ||
| Journey Analytics | ||
| Meeting Insights | ||
| Moment Analysis | ||
| Predictive Analytics | ||
| Relationship Intelligence | ||
| Revenue Intelligence | ||
| Sentiment Analysis |
Apps (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Mobile and Desktop Apps |
Automation (2 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Engagement Automation | ||
| Real-Time Alerts | ||
| SMS Bots |
Compliance & Quality (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Call Recording |
Data Management (4 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| 360-Degree Customer View | ||
| Custom Fields & Objects | ||
| Data Governance | ||
| Timeline View |
Developer Tools (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| APIs and Webhooks |
Engagement (8 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Business Reviews | ||
| Customer Communities | ||
| Customer Education | ||
| Customer Webcasts | ||
| Digital Adoption | ||
| Email Campaigns | ||
| Knowledge Base | ||
| Playbooks |
Feedback (2 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Customer Surveys | ||
| NPS Management |
Feedback & Quality (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Post-Call Survey |
Inbound Management (0 vs 3)
| Feature | Gainsight | JustCall |
|---|---|---|
| Inbound Contact Center | ||
| Intelligent Call Routing | ||
| Queue Callback |
Integration (2 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| API & Webhooks | ||
| Data Sync & Integration Hub |
Integrations (0 vs 7)
| Feature | Gainsight | JustCall |
|---|---|---|
| CRM Integration | ||
| CRM Logging | ||
| Chrome Extension | ||
| Integration Support | ||
| SMS Integrations | ||
| Salesforce CTI Integration | ||
| Website Click-to-Call |
Messaging (0 vs 11)
| Feature | Gainsight | JustCall |
|---|---|---|
| Bulk SMS | ||
| Group Texting | ||
| JustCall Email | ||
| MMS | ||
| SMS | ||
| SMS & MMS Inbox | ||
| SMS Campaigns | ||
| SMS Segments | ||
| SMS Workflows | ||
| Schedule SMS/MMS | ||
| WhatsApp Inbox |
Monitoring (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Live Call Monitoring |
Organization (0 vs 4)
| Feature | Gainsight | JustCall |
|---|---|---|
| Call Disposition | ||
| Call Notes | ||
| Call Tagging | ||
| Filter Calls & Recordings |
Outbound Sales (0 vs 6)
| Feature | Gainsight | JustCall |
|---|---|---|
| Auto Dialer | ||
| Dynamic Dialer | ||
| Outbound Call Center | ||
| Power Dialer | ||
| Predictive Dialer | ||
| Sales Dialer |
Platform (1 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Mobile App |
Quality Management (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Manual & Automatic Call Scoring |
Reporting (2 vs 0)
| Feature | Gainsight | JustCall |
|---|---|---|
| Cockpit Dashboard | ||
| Report Builder |
Reporting & Analytics (0 vs 5)
| Feature | Gainsight | JustCall |
|---|---|---|
| Advanced Analytics | ||
| Agent Analytics | ||
| Call Analytics | ||
| SMS Analytics | ||
| Team Analytics |
Safety & Security (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| DND/Blacklist Calls |
Scheduling (0 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Appointment Scheduling |
Security (2 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Secured Line |
Training & Coaching (0 vs 2)
| Feature | Gainsight | JustCall |
|---|---|---|
| AI Coaching | ||
| Coaching Comments |
Voice (0 vs 18)
| Feature | Gainsight | JustCall |
|---|---|---|
| Answering Service | ||
| Automated Call Distribution | ||
| Business Phone System | ||
| Call Forwarding | ||
| Caller ID Masking | ||
| Custom Greetings | ||
| Custom Numbers | ||
| IVR (Call Menu) | ||
| International Numbers | ||
| Local Numbers | ||
| Offline Calls | ||
| Port Existing Numbers | ||
| Ring on Speakers | ||
| Toll-Free Number | ||
| Virtual Phone Answering |
Workflow (4 vs 1)
| Feature | Gainsight | JustCall |
|---|---|---|
| Call Wrap-Up Time | ||
| Lifecycle Management | ||
| Renewal Management | ||
| Task Management | ||
| Territory Planning |
Unique Features
Only in Gainsight (40)
Benchmarking
Churn Risk Detection
Customer Health Scoring
Customer Portfolio Analysis
Expansion Intelligence
Feedback Analytics
Gainsight Advisor
Journey Analytics
Meeting Insights
Predictive Analytics
Relationship Intelligence
Revenue Intelligence
Stakeholder Intelligence
Usage Analytics
Engagement Automation
Real-Time Alerts
360-Degree Customer View
Custom Fields & Objects
Data Governance
Timeline View
+ 20 more unique features
Only in JustCall (98)
Advanced Roles & Permissions
Agent Availability Tracking
Assign Phone Numbers
Business Hours
Number Health
Share Phone Number
Agent Assist
AI Actions
AI Receptionist
AI SDR
AI Voice Agent
AI-Powered Objection Handling
AI-Powered Script Compliance
Assign Disposition Codes
Automatic Call Scoring
Call Transcription
Collect Data
Conversation Intelligence
Live Call Transcription
Multi-Channel AI Notetaker
+ 78 more unique features
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