Friendbuy vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Friendbuy offers fewer features (23 vs 57) and fewer integrations (7 vs 19). Starting price: Friendbuy at Contact Sales vs Retently at $49/mo. Friendbuy has 22 unique features while Retently has 56 unique features, with 1 features in common.
| Friendbuy | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 23 | 57 |
| AI-Powered Features | 0 | 3 |
| Starting Price | Contact Sales | $49/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 7 | 19 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 50% | 95% |
Feature Comparison by Category
Analytics & Reporting (5 vs 13)
| Feature | Friendbuy | Retently |
|---|---|---|
| A/B Testing | ||
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Analytics | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Goal Tracking | ||
| Industry Insights | ||
| Journey Mapping | ||
| Lifetime Value Tracking | ||
| NPS Benchmarks |
Automation (1 vs 7)
| Feature | Friendbuy | Retently |
|---|---|---|
| Automated Email Follow-Ups | ||
| Automated Recurring Surveys | ||
| Email & SMS Journey Automation | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Survey Reminders | ||
| Webhook Events |
Customer Acquisition (1 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Referral Programs |
Customer Retention (1 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Loyalty Programs |
Customization (2 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Brand Customization | ||
| Easy-to-Use Editor |
Data Management (1 vs 5)
| Feature | Friendbuy | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Migration | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Engagement (1 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Action Incentivization |
Feedback Management (0 vs 2)
| Feature | Friendbuy | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Friendbuy | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (0 vs 1)
| Feature | Friendbuy | Retently |
|---|---|---|
| REST API |
Integrations (5 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| CDP Integrations | ||
| CRM Integration | ||
| E-Commerce Integrations | ||
| Email & SMS Integrations | ||
| Subscription Billing Integrations |
Mobile (1 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Mobile App Integration |
Notifications (0 vs 1)
| Feature | Friendbuy | Retently |
|---|---|---|
| Email & Slack Alerts |
Rewards Management (2 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Flexible Rewards Engine | ||
| SKU-Based Rewards |
Support & Onboarding (3 vs 0)
| Feature | Friendbuy | Retently |
|---|---|---|
| Customer Success Management | ||
| Quarterly Business Reviews | ||
| White-Glove Onboarding |
Survey Channels (0 vs 7)
| Feature | Friendbuy | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Friendbuy | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Friendbuy | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Friendbuy | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Friendbuy | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Friendbuy (22)
Advanced Analytics
Goal Tracking
Industry Insights
Lifetime Value Tracking
Email & SMS Journey Automation
Referral Programs
Loyalty Programs
Brand Customization
Easy-to-Use Editor
Data Migration
Action Incentivization
CDP Integrations
CRM Integration
E-Commerce Integrations
Email & SMS Integrations
Subscription Billing Integrations
Mobile App Integration
Flexible Rewards Engine
SKU-Based Rewards
Customer Success Management
+ 2 more unique features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 36 more unique features
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