Freshcaller vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshcaller offers fewer features (47 vs 74) and fewer integrations (2 vs 8). Starting price: Freshcaller at $15/mo vs Lime Connect at $130/mo. Freshcaller has 47 unique features while Lime Connect has 74 unique features, with 0 features in common.
| Freshcaller | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 47 | 74 |
| AI-Powered Features | 6 | 7 |
| Starting Price | $15/mo | $130/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 2 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI & Automation (3 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
AI Assistance (0 vs 1)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
Agent Management (3 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Analytics (0 vs 6)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Google Analytics 4 Integration | ||
| Lime Connect Analytics |
Analytics & Reporting (9 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Agent Availability Report | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Live Dashboards | ||
| Pre-built Reports | ||
| Service Level Monitoring |
CRM (0 vs 1)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Contact Details |
CRM Features (2 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (1 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Custom Greetings |
Call Management (3 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (9 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (2 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Communication (1 vs 6)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| File Sharing | ||
| Inbox | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (0 vs 2)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| GDPR Data Deletion |
Customization (0 vs 14)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Integration (1 vs 9)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API | ||
| Omnichannel Integration |
Live Chat (0 vs 2)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Marketing (0 vs 3)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (1 vs 1)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Desktop Notifications | ||
| Operator Notifications |
Organization (0 vs 1)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Conversation Topics |
Productivity (0 vs 2)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Recording (0 vs 1)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Recording & Compliance (4 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Routing (0 vs 3)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (0 vs 3)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Supervision & Coaching (2 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Support (0 vs 5)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Team Collaboration (1 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Remote-Ready Workforce |
Team Management (0 vs 3)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Telephony (5 vs 0)
| Feature | Freshcaller | Lime Connect |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Unique Features
Only in Freshcaller (47)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Custom Reports
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
+ 27 more unique features
Only in Lime Connect (74)
AI Copilot
Actions
AI Agents
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
+ 54 more unique features
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