Freshcaller vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshcaller offers fewer features (47 vs 64) and fewer integrations (2 vs 15). Starting price: Freshcaller at $15/mo vs JivoChat at $28/mo. Freshcaller has 47 unique features while JivoChat has 64 unique features, with 0 features in common.
| Freshcaller | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 47 | 64 |
| AI-Powered Features | 6 | 5 |
| Starting Price | $15/mo | $28/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 2 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (0 vs 2)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant |
AI & Automation (3 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
Agent Management (3 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Analytics (0 vs 6)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information |
Analytics & Reporting (9 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Agent Availability Report | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Live Dashboards | ||
| Pre-built Reports | ||
| Service Level Monitoring |
Application (0 vs 3)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (0 vs 4)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (0 vs 1)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| JivoChat CRM |
CRM Features (2 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (1 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Custom Greetings |
Call Management (3 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (9 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (2 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Collaboration (0 vs 1)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (1 vs 8)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Inbox | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Customization (0 vs 2)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Chat History Storage |
Engagement (0 vs 3)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (1 vs 4)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Omnichannel Integration | ||
| Online Store Integration |
Lead Generation (0 vs 3)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (0 vs 4)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (0 vs 2)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Notifications (1 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 2)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Recording & Compliance (4 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Reporting (0 vs 1)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Export Reports to Excel |
Security (0 vs 5)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Supervision & Coaching (2 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Team Collaboration (1 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Remote-Ready Workforce |
Telephony (5 vs 0)
| Feature | Freshcaller | JivoChat |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Unique Features
Only in Freshcaller (47)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Custom Reports
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
+ 27 more unique features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
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