Freshcaller vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Freshcaller offers fewer features (47 vs 63) and fewer integrations (2 vs 6). Starting price: Freshcaller at $15/mo vs Helpshift at $50/mo. Freshcaller has 46 unique features while Helpshift has 62 unique features, with 1 features in common.
| Freshcaller | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 47 | 63 |
| AI-Powered Features | 6 | 17 |
| Starting Price | $15/mo | $50/mo |
| Pricing Tiers | 4 | 4 |
| Integrations | 2 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 70% | 90% |
Feature Comparison by Category
AI (0 vs 12)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Compose | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| FAQ Translation - Language AI | ||
| Intent Classification | ||
| Language AI Translation | ||
| Smart FAQ | ||
| Smart Intents |
AI & Automation (3 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| AI-Powered Voice Bots | ||
| FREDDY | ||
| Speech-Enabled IVR |
Agent Management (3 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Agent Extensions | ||
| Call Center Agent Statuses | ||
| Day Passes |
Analytics (0 vs 7)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard |
Analytics & Reporting (9 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Abandoned Call Metrics | ||
| Advanced Call Metrics | ||
| Agent Availability Report | ||
| Call Lifecycle Information | ||
| Call Metrics | ||
| Custom Reports | ||
| Live Dashboards | ||
| Pre-built Reports | ||
| Service Level Monitoring |
Automation (0 vs 3)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management |
CRM Features (2 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Call Notes | ||
| Conversation Properties |
Call Customization (1 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Custom Greetings |
Call Management (3 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Call Conferencing | ||
| Inbound Caller ID | ||
| Parallel Calling |
Call Routing (9 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Advanced Inbound Routing | ||
| Basic Call Queues | ||
| Holiday Routing | ||
| IVR (Phone Trees) | ||
| Queue Callback (Virtual Hold) | ||
| Queue Transfer | ||
| Routing Automation | ||
| Smart Escalations | ||
| Wait Queues |
Call Transfer (2 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Cold Transfer | ||
| Warm Transfer |
Channels (0 vs 10)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Facebook Integration | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| Voice Support | ||
| Web Support | ||
| WhatsApp Integration |
Communication (1 vs 1)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Announcements | ||
| Inbox |
Customization (0 vs 1)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Branding & Customization |
Feedback (0 vs 2)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Integration (1 vs 1)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Omnichannel Integration | ||
| REST API |
Messaging (0 vs 3)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (1 vs 1)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Desktop Notifications | ||
| Live Notifications for Agents |
Productivity (0 vs 1)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Quick Replies |
Recording & Compliance (4 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Call Recording Opt-out | ||
| Call Recordings | ||
| Pause Recordings | ||
| Post-Call Transcripts |
Routing (0 vs 3)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Self-Service (0 vs 2)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center |
Services (0 vs 6)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Supervision & Coaching (2 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Call Barging | ||
| Call Monitoring |
Support (0 vs 5)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Team Collaboration (1 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Remote-Ready Workforce |
Team Management (0 vs 4)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Telephony (5 vs 0)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Bring Your Own Carrier (BYOC) | ||
| Browser-Based Calling | ||
| Number Porting | ||
| SIP Connections | ||
| Voicemail |
Ticketing (0 vs 1)
| Feature | Freshcaller | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Unique Features
Only in Freshcaller (46)
Agent Extensions
Call Center Agent Statuses
Day Passes
AI-Powered Voice Bots
FREDDY
Speech-Enabled IVR
Abandoned Call Metrics
Advanced Call Metrics
Agent Availability Report
Call Lifecycle Information
Call Metrics
Live Dashboards
Pre-built Reports
Service Level Monitoring
Custom Greetings
Call Conferencing
Inbound Caller ID
Parallel Calling
Advanced Inbound Routing
Basic Call Queues
+ 26 more unique features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
Issue Automation
+ 42 more unique features
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