Follow Up Boss vs Zendesk Sell
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Follow Up Boss offers more features (60 vs 29) and more integrations (10 vs 8). Starting price: Follow Up Boss at $69/mo vs Zendesk Sell at $19/mo. Follow Up Boss has 59 unique features while Zendesk Sell has 28 unique features, with 1 features in common.
| Follow Up Boss | Zendesk Sell | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 60 | 29 |
| AI-Powered Features | 5 | 0 |
| Starting Price | $69/mo | $19/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 10 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (5 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| FUB AI | ||
| Predictive Lead Prioritization | ||
| Smart Messages | ||
| Smart Summaries | ||
| Suggested Tasks |
Administration (0 vs 1)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Advanced Permissions and Roles |
Alerts (1 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Lead and Activity Notifications |
Analytics (1 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Email Open & Click Tracking |
Automation (7 vs 3)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Action Plan Sharing Library | ||
| Action Plans | ||
| Advanced Lead Distribution | ||
| Automated Task Assignment | ||
| Automatic Call Logging | ||
| First to Claim Lead Distribution | ||
| Lead Distribution | ||
| Sales Triggers | ||
| Sequences | ||
| Task Automation |
Collaboration (6 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Collaborate with Lenders | ||
| Collaborators | ||
| Mentions | ||
| Shared Inboxes/Ring Groups | ||
| Team Collaboration | ||
| Team Inboxes |
Communication (11 vs 2)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Batch Emailing | ||
| Call Recordings | ||
| Call Transferring | ||
| Call and Text | ||
| Calling Feature | ||
| Company Number for Texting | ||
| Email & Text Templates | ||
| Individual Agent Numbers | ||
| Instant Text | ||
| Integrated Dialer | ||
| Power Dialer | ||
| Two-Way Texting | ||
| Unlimited Calling & Texting |
Core (2 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Lead Management | ||
| Mobile App |
Core CRM (0 vs 3)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Activity Tracking | ||
| Centralized Platform | ||
| Contact and Deal Management |
Customization (0 vs 1)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Zendesk Sunshine Custom Objects |
Engagement (1 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Automated Drip Engagement |
Integration (6 vs 4)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| API Access | ||
| Automatically Import Leads | ||
| Calendar Sync | ||
| Complete Customer View | ||
| Email Integration | ||
| Import Database from Any CRM | ||
| Lead Source Connections | ||
| Open Platform | ||
| Two-Way Email Sync | ||
| Zendesk Marketplace |
Lead Management (1 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Manually Add Leads |
Mobile (0 vs 1)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Mobile App |
Organization (6 vs 1)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Calendar Appointments | ||
| Daily Hotsheet | ||
| Deal Tracking | ||
| File Storage | ||
| Smart Lists | ||
| Smart Lists and Templates | ||
| Teams Within Teams |
Productivity (0 vs 1)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Task Player |
Reporting (4 vs 1)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Reporting | ||
| Call Reporting | ||
| Lead Source Reporting | ||
| Subscriptions |
Reporting & Analytics (0 vs 6)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Accurate Forecasting | ||
| Activity Reporting | ||
| Advanced Analytics | ||
| Custom Dashboards | ||
| Performance Metrics | ||
| Pipeline Analysis |
Sales Engagement (0 vs 5)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| Bulk Outreach | ||
| Deal Scoring | ||
| Lead Generation | ||
| Lead Scoring | ||
| Sales Engagement Tools |
Support (9 vs 0)
| Feature | Follow Up Boss | Zendesk Sell |
|---|---|---|
| 24/7 Phone & Email Support | ||
| Dedicated Success Manager | ||
| Enhanced Onboarding | ||
| Enhanced Support & Training | ||
| Help Connecting Lead Sources | ||
| Help Importing Contacts | ||
| Personalized Onboarding | ||
| Priority Support | ||
| Setup & Training |
Unique Features
Only in Follow Up Boss (59)
FUB AI
Predictive Lead Prioritization
Smart Messages
Smart Summaries
Suggested Tasks
Lead and Activity Notifications
Email Open & Click Tracking
Action Plan Sharing Library
Action Plans
Advanced Lead Distribution
Automated Task Assignment
Automatic Call Logging
First to Claim Lead Distribution
Lead Distribution
Collaborate with Lenders
Collaborators
Mentions
Shared Inboxes/Ring Groups
Team Collaboration
Team Inboxes
+ 39 more unique features
Only in Zendesk Sell (28)
Advanced Permissions and Roles
Sales Triggers
Sequences
Task Automation
Call and Text
Power Dialer
Activity Tracking
Centralized Platform
Contact and Deal Management
Zendesk Sunshine Custom Objects
API Access
Complete Customer View
Email Integration
Zendesk Marketplace
Smart Lists and Templates
Task Player
Subscriptions
Accurate Forecasting
Activity Reporting
Advanced Analytics
+ 8 more unique features
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