Follow Up Boss vs Microsoft Dynamics 365
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Follow Up Boss offers more features (60 vs 28) and more integrations (10 vs 1). Starting price: Follow Up Boss at $69/mo vs Microsoft Dynamics 365 at Contact Sales. Follow Up Boss has 60 unique features while Microsoft Dynamics 365 has 28 unique features, with 0 features in common.
| Follow Up Boss | Microsoft Dynamics 365 | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 60 | 28 |
| AI-Powered Features | 5 | 20 |
| Starting Price | $69/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 10 | 1 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (5 vs 3)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| AI Agents | ||
| Autonomous Agents | ||
| FUB AI | ||
| Generative AI for Support | ||
| Predictive Lead Prioritization | ||
| Smart Messages | ||
| Smart Summaries | ||
| Suggested Tasks |
Alerts (1 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Lead and Activity Notifications |
Analytics (1 vs 3)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Data-driven Decision Making | ||
| Dynamics 365 Customer Insights | ||
| Email Open & Click Tracking | ||
| Real-time Insights |
Automation (7 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Action Plan Sharing Library | ||
| Action Plans | ||
| Advanced Lead Distribution | ||
| Automated Task Assignment | ||
| Automatic Call Logging | ||
| Automation | ||
| First to Claim Lead Distribution | ||
| Lead Distribution |
CRM (0 vs 2)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Agentic CRM | ||
| Customer Experience Management |
Collaboration (6 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Collaborate with Lenders | ||
| Collaborators | ||
| Cross-functional Team Collaboration | ||
| Mentions | ||
| Shared Inboxes/Ring Groups | ||
| Team Collaboration | ||
| Team Inboxes |
Communication (11 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Batch Emailing | ||
| Call Recordings | ||
| Call Transferring | ||
| Calling Feature | ||
| Company Number for Texting | ||
| Email & Text Templates | ||
| Individual Agent Numbers | ||
| Instant Text | ||
| Integrated Dialer | ||
| Two-Way Texting | ||
| Unlimited Calling & Texting |
Core (2 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Lead Management | ||
| Mobile App |
Customer Service (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Customer Service |
ERP (0 vs 2)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Agentic ERP | ||
| Dynamics 365 Business Central |
Engagement (1 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Automated Drip Engagement |
Field Service (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Field Service |
Finance (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Finance |
Integration (6 vs 3)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Automatically Import Leads | ||
| Calendar Sync | ||
| Import Database from Any CRM | ||
| IoT Integration | ||
| Lead Source Connections | ||
| Microsoft Marketplace Apps | ||
| Model Context Protocol (MCP) Servers | ||
| Open Platform | ||
| Two-Way Email Sync |
Lead Management (1 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Manually Add Leads |
Learning (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Guided Tours |
Marketing (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Customer Journey Development |
Operations (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Operational Agility |
Organization (6 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Calendar Appointments | ||
| Daily Hotsheet | ||
| Deal Tracking | ||
| File Storage | ||
| Smart Lists | ||
| Teams Within Teams |
Productivity (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Team Productivity Enhancement |
Project Management (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Project Operations |
Reporting (4 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Reporting | ||
| Call Reporting | ||
| Lead Source Reporting |
Sales (0 vs 2)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Sales | ||
| Revenue Growth Tools |
Supply Chain (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Dynamics 365 Supply Chain Management |
Support (9 vs 0)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| 24/7 Phone & Email Support | ||
| Dedicated Success Manager | ||
| Enhanced Onboarding | ||
| Enhanced Support & Training | ||
| Help Connecting Lead Sources | ||
| Help Importing Contacts | ||
| Personalized Onboarding | ||
| Priority Support | ||
| Setup & Training |
Technology (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Mixed Reality Support |
Trial (0 vs 1)
| Feature | Follow Up Boss | Microsoft Dynamics 365 |
|---|---|---|
| Free Trial |
Unique Features
Only in Follow Up Boss (60)
FUB AI
Predictive Lead Prioritization
Smart Messages
Smart Summaries
Suggested Tasks
Lead and Activity Notifications
Email Open & Click Tracking
Action Plan Sharing Library
Action Plans
Advanced Lead Distribution
Automated Task Assignment
Automatic Call Logging
First to Claim Lead Distribution
Lead Distribution
Collaborate with Lenders
Collaborators
Mentions
Shared Inboxes/Ring Groups
Team Collaboration
Team Inboxes
+ 40 more unique features
Only in Microsoft Dynamics 365 (28)
AI Agents
Autonomous Agents
Generative AI for Support
Data-driven Decision Making
Dynamics 365 Customer Insights
Real-time Insights
Automation
Cross-functional Team Collaboration
Agentic CRM
Customer Experience Management
Dynamics 365 Customer Service
Agentic ERP
Dynamics 365 Business Central
Dynamics 365 Field Service
Dynamics 365 Finance
IoT Integration
Microsoft Marketplace Apps
Model Context Protocol (MCP) Servers
Guided Tours
Customer Journey Development
+ 8 more unique features
View Follow Up Boss details View Microsoft Dynamics 365 details Follow Up Boss alternatives Microsoft Dynamics 365 alternatives
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