Five9 vs Lime Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 74) and more integrations (13 vs 8). Starting price: Five9 at $119/mo vs Lime Connect at $130/mo. Five9 has 52 unique features while Lime Connect has 73 unique features, with 1 features in common.
| Five9 | Lime Connect | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 74 |
| AI-Powered Features | 13 | 7 |
| Starting Price | $119/mo | $130/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 13 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Assistance (0 vs 1)
| Feature | Five9 | Lime Connect |
|---|---|---|
| AI Copilot |
AI Automation (0 vs 5)
| Feature | Five9 | Lime Connect |
|---|---|---|
| AI Agents | ||
| AI-powered Live Translation | ||
| Actions | ||
| Bot-Human Handover | ||
| Connect AI |
AI Development (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 6)
| Feature | Five9 | Lime Connect |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Contact Location | ||
| Conversation Feedback | ||
| Conversation Status | ||
| Feedback Options | ||
| Five9 Analytics | ||
| Google Analytics 4 Integration | ||
| Interaction Analytics | ||
| Lime Connect Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Workflow Automation |
CRM (0 vs 1)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Contact Details |
Channels (6 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Communication (0 vs 6)
| Feature | Five9 | Lime Connect |
|---|---|---|
| File Sharing | ||
| Interactive Media Support | ||
| Message Center | ||
| Message Center Features | ||
| Notes | ||
| Video Calls & Screen Sharing |
Compliance (1 vs 2)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Automatic Data Deletion | ||
| Extra Storage | ||
| GDPR Data Deletion |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 14)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Chat Inactivity Prevention | ||
| Chat Modes | ||
| Click-to-Chat Button | ||
| Custom Data Fields | ||
| Font Selection | ||
| Hide Messenger | ||
| Live Preview | ||
| Messenger Customization | ||
| Multiple Chat Windows | ||
| Offline Behavior | ||
| Operator Aliases | ||
| Quick Links | ||
| Service Times | ||
| White Label |
Development (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 9)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Add-on API | ||
| Analytics API | ||
| Basic API Access | ||
| Chatbot API | ||
| Client Tracking API | ||
| Email Callback API | ||
| Full API Access | ||
| JSON API | ||
| Messenger API |
Integrations (2 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Live Chat (0 vs 2)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Website Chat | ||
| Website Messenger |
Management (3 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Marketing (0 vs 3)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Interactive Media Content | ||
| WhatsApp Campaigns | ||
| WhatsApp Flows |
Messaging (0 vs 5)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Email Channel | ||
| Facebook Messenger | ||
| Instagram Messaging | ||
| SMS Channel | ||
| WhatsApp Channel |
Mobile (0 vs 1)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Mobile App |
Notifications (0 vs 1)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Operator Notifications |
Organization (0 vs 1)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Conversation Topics |
Outbound (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Secure Pay |
Productivity (0 vs 2)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Chat Commands | ||
| Messaging Macros |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Quality Management (QM) |
Recording (0 vs 1)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Conversation Transcripts |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Routing (0 vs 3)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Conversation Forwarding | ||
| Group Selection | ||
| Skill-based Routing |
Security (0 vs 3)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Audit Log | ||
| Privacy Mode | ||
| SSO (Single Sign-On) |
Security & Compliance (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Five9 Professional Services |
Support (0 vs 5)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Chat Support | ||
| Dedicated Account Manager | ||
| Phone and Email Support | ||
| Professional Onboarding | ||
| Standard Onboarding |
Support Services (3 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (0 vs 3)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Operator Groups | ||
| Operator Roles | ||
| Operator Skills |
Voice (1 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Lime Connect |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (52)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
Email Management
+ 32 more unique features
Only in Lime Connect (73)
AI Copilot
Actions
AI-powered Live Translation
Bot-Human Handover
Connect AI
Contact Location
Conversation Feedback
Conversation Status
Feedback Options
Google Analytics 4 Integration
Lime Connect Analytics
File Sharing
Interactive Media Support
Message Center
Message Center Features
Notes
Video Calls & Screen Sharing
Automatic Data Deletion
GDPR Data Deletion
Contact Details
+ 53 more unique features
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