Five9 vs Smartsupp
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 46) and more integrations (13 vs 6). Starting price: Five9 at $119/mo vs Smartsupp at $14/mo. Five9 has 53 unique features while Smartsupp has 46 unique features, with 0 features in common.
| Five9 | Smartsupp | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 46 |
| AI-Powered Features | 13 | 10 |
| Starting Price | $119/mo | $14/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 13 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (6 vs 10)
| Feature | Five9 | Smartsupp |
|---|---|---|
| AI Agents | ||
| AI Engage | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Customizable AI Identity | ||
| FAQ Answering | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Mira AI Shopping Assistant | ||
| Multi-Language Support | ||
| Product Feed Integration | ||
| Product Recommendations | ||
| Text Content Support | ||
| Tone of Voice Customization |
AI Development (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 7)
| Feature | Five9 | Smartsupp |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Basic Statistics | ||
| Basic Visitor Info | ||
| Conversation History | ||
| Customer Satisfaction Rating | ||
| Detailed Team Statistics | ||
| Detailed Visitor Info via API | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics | ||
| Visitor Insights |
Automation (1 vs 8)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Automatic Messages | ||
| Automatic Segmentation | ||
| Chatbot Flows | ||
| Chatbots | ||
| Handover to Human Operator | ||
| Message Automation | ||
| Multi-Language Chatbots | ||
| Office Hours | ||
| Workflow Automation |
Billing (0 vs 1)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Payment via Wire Transfer |
Channels (6 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Communication (0 vs 4)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Customizable Chat Widget | ||
| File Sharing | ||
| Live Chat | ||
| Multichannel Support |
Compliance (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 1)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Advanced Branding Options |
Development (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 1)
| Feature | Five9 | Smartsupp |
|---|---|---|
| API & Data Exports |
Integrations (2 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 7)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Block Visitor | ||
| Chat Assignment | ||
| Multiple Websites Support | ||
| Supervisor Tools | ||
| Team Management | ||
| Teams of Agents | ||
| Unified Dashboard | ||
| User Roles |
Notification (0 vs 1)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Desktop Notifications |
Organization (0 vs 1)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Segmentation with Tags |
Outbound (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Secure Pay |
Productivity (0 vs 2)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Personal Shortcuts | ||
| Team Shortcuts |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Sales (0 vs 2)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Lead Collection and Export | ||
| Lead Generation |
Security & Compliance (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Five9 Professional Services |
Support (0 vs 1)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Dedicated Account Manager |
Support Services (3 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Smartsupp |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Smartsupp (46)
AI Engage
Customizable AI Identity
FAQ Answering
Mira AI Shopping Assistant
Multi-Language Support
Product Feed Integration
Product Recommendations
Text Content Support
Tone of Voice Customization
Website Scraping
Basic Statistics
Basic Visitor Info
Conversation History
Customer Satisfaction Rating
Detailed Team Statistics
Detailed Visitor Info via API
Visitor Insights
Automatic Messages
Automatic Segmentation
Chatbot Flows
+ 26 more unique features
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