Five9 vs Olark
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 25) and more integrations (13 vs 4). Starting price: Five9 at $119/mo vs Olark at $29/mo. Five9 has 53 unique features while Olark has 25 unique features, with 0 features in common.
| Five9 | Olark | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 25 |
| AI-Powered Features | 13 | 2 |
| Starting Price | $119/mo | $29/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 13 | 4 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI & Automation (0 vs 2)
| Feature | Five9 | Olark |
|---|---|---|
| AI-Powered Chatbots | ||
| Flexible Automation Bot |
AI Development (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Five9 GenAI Studio |
Accessibility (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| WCAG 2.1 AA Accessibility Certification |
Add-ons (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| PowerUps |
Agent Management (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 2)
| Feature | Five9 | Olark |
|---|---|---|
| Automation Rules | ||
| Chat Routing | ||
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Communication (0 vs 3)
| Feature | Five9 | Olark |
|---|---|---|
| Live Chat | ||
| SMS Texting | ||
| Video Chat |
Compliance (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| Customizable Chatbox |
Data & Insights (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| Chat Transcripts & Search |
Data Collection (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| Custom Chatbox Forms |
Development (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 2)
| Feature | Five9 | Olark |
|---|---|---|
| API & Integrations | ||
| Basic Integrations |
Integrations (2 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Outbound (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Secure Pay |
Platform (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| Multi-Domain Support |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting & Analytics (0 vs 2)
| Feature | Five9 | Olark |
|---|---|---|
| Advanced Reporting | ||
| Live Analytics & Reporting |
Security (0 vs 1)
| Feature | Five9 | Olark |
|---|---|---|
| Comprehensive Security |
Security & Compliance (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Five9 Professional Services |
Support (0 vs 4)
| Feature | Five9 | Olark |
|---|---|---|
| Dedicated Account Manager | ||
| Email Support | ||
| Live Training | ||
| Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (0 vs 3)
| Feature | Five9 | Olark |
|---|---|---|
| Agent Groups | ||
| Role-Based Permissions | ||
| Shortcuts & Canned Responses |
Voice (1 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Olark |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Olark (25)
WCAG 2.1 AA Accessibility Certification
PowerUps
AI-Powered Chatbots
Flexible Automation Bot
Automation Rules
Chat Routing
Live Chat
SMS Texting
Video Chat
Customizable Chatbox
Chat Transcripts & Search
Custom Chatbox Forms
API & Integrations
Basic Integrations
Multi-Domain Support
Advanced Reporting
Live Analytics & Reporting
Comprehensive Security
Dedicated Account Manager
Email Support
+ 5 more unique features
Want to build your own alternative to Five9 or Olark?
Analyze it with Reap