Five9 vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 80) and more integrations (13 vs 12). Starting price: Five9 at $119/mo vs LiveChat at $25/mo. Five9 has 53 unique features while LiveChat has 80 unique features, with 0 features in common.
| Five9 | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 80 |
| AI-Powered Features | 13 | 10 |
| Starting Price | $119/mo | $25/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 13 | 12 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 7)
| Feature | Five9 | LiveChat |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Chat Summary | ||
| Conversational AI | ||
| Copilot - AI Assistant | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
AI Development (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Five9 GenAI Studio |
API & Integration (0 vs 6)
| Feature | Five9 | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Agent Management (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 2)
| Feature | Five9 | LiveChat |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns | ||
| Workflow Automation |
Channels (6 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Chat Tools (0 vs 14)
| Feature | Five9 | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Compliance (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Blended Inbound/Outbound |
Customer Engagement (0 vs 5)
| Feature | Five9 | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customer Experience (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 4)
| Feature | Five9 | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Language Support |
Development (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Geo Redundancy |
Integrations (2 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Messaging Channels (0 vs 10)
| Feature | Five9 | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Outbound (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Secure Pay |
Quality & Compliance (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting & Analytics (0 vs 9)
| Feature | Five9 | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales & Ecommerce (0 vs 6)
| Feature | Five9 | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Security (0 vs 8)
| Feature | Five9 | LiveChat |
|---|---|---|
| Access Restriction | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| Google Login | ||
| HIPAA Compliance | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Security & Compliance (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Five9 Professional Services |
Support Services (3 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (0 vs 9)
| Feature | Five9 | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Voice (1 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | LiveChat |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in LiveChat (80)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Sentiment Analysis
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
Webhooks
ChatBot
Recurring Campaigns
Canned Responses
Chat Archives
Chat History
Chat Ratings
Chat Tags
+ 60 more unique features
Want to build your own alternative to Five9 or LiveChat?
Analyze it with Reap