Five9 vs Kayako
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers more features (53 vs 42) and fewer integrations (13 vs 30). Starting price: Five9 at $119/mo vs Kayako at $35/mo. Five9 has 53 unique features while Kayako has 42 unique features, with 0 features in common.
| Five9 | Kayako | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 42 |
| AI-Powered Features | 13 | 3 |
| Starting Price | $119/mo | $35/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 13 | 30 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 71% |
Feature Comparison by Category
AI (6 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| AI Agents | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 4)
| Feature | Five9 | Kayako |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| CSAT Surveys | ||
| Chat Ratings | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Reporting & Analytics | ||
| Reports & Analytics | ||
| Sentiment Analysis |
Automation (1 vs 4)
| Feature | Five9 | Kayako |
|---|---|---|
| AI-Powered Chatbot | ||
| Article Recommendations | ||
| Macros | ||
| Workflow Automation | ||
| Workflow Builder |
Channels (6 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Communication (0 vs 12)
| Feature | Five9 | Kayako |
|---|---|---|
| Chat Pre-Chat Forms | ||
| Chat Transfer | ||
| Co-browsing | ||
| Live Chat | ||
| Multi-Channel Support | ||
| Offline Messages | ||
| Proactive Invitations | ||
| Social Media Integration | ||
| Typing Indicators | ||
| Video Chat | ||
| Visitor Monitoring | ||
| WhatsApp Integration |
Compliance (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 1)
| Feature | Five9 | Kayako |
|---|---|---|
| Custom Branding |
Development (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Governance (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 2)
| Feature | Five9 | Kayako |
|---|---|---|
| API Access | ||
| Webhooks |
Integrations (2 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Outbound (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Secure Pay |
Productivity (0 vs 5)
| Feature | Five9 | Kayako |
|---|---|---|
| Bulk Actions | ||
| Canned Responses | ||
| Collision Detection | ||
| Mobile App | ||
| Search & Filters |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Security (0 vs 3)
| Feature | Five9 | Kayako |
|---|---|---|
| Audit Logs | ||
| Role-Based Access Control | ||
| Two-Factor Authentication |
Security & Compliance (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Five9 Professional Services |
Support Management (0 vs 11)
| Feature | Five9 | Kayako |
|---|---|---|
| Agent Groups | ||
| Community Forum | ||
| Custom Fields | ||
| Customer Profiles | ||
| Email Forwarding | ||
| Help Desk | ||
| Internal Notes | ||
| Knowledge Base | ||
| SLA Management | ||
| Self-Service Portal | ||
| Ticket Assignment |
Support Services (3 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Kayako |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in Kayako (42)
Chat Ratings
CSAT Surveys
Reports & Analytics
Sentiment Analysis
AI-Powered Chatbot
Article Recommendations
Macros
Workflow Builder
Chat Pre-Chat Forms
Chat Transfer
Co-browsing
Live Chat
Multi-Channel Support
Offline Messages
Proactive Invitations
Social Media Integration
Typing Indicators
Video Chat
Visitor Monitoring
WhatsApp Integration
+ 22 more unique features
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