Five9 vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 64) and fewer integrations (13 vs 15). Starting price: Five9 at $119/mo vs JivoChat at $28/mo. Five9 has 53 unique features while JivoChat has 64 unique features, with 0 features in common.
| Five9 | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 64 |
| AI-Powered Features | 13 | 5 |
| Starting Price | $119/mo | $28/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 13 | 15 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 95% |
Feature Comparison by Category
AI (6 vs 2)
| Feature | Five9 | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Agents | ||
| AI Assistant | ||
| AI Knowledge | ||
| AI Summaries | ||
| Conversational AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) |
AI Development (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 6)
| Feature | Five9 | JivoChat |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Agent Activity Monitoring | ||
| Customer Feedback & Ratings | ||
| Five9 Analytics | ||
| Google Analytics Integration | ||
| Interaction Analytics | ||
| Marketing Statistics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Real-time Visitor Monitoring | ||
| Reporting & Analytics | ||
| Visitor IP and Location Information |
Application (0 vs 3)
| Feature | Five9 | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (1 vs 4)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots | ||
| Workflow Automation |
CRM (0 vs 1)
| Feature | Five9 | JivoChat |
|---|---|---|
| JivoChat CRM |
Channels (6 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat | ||
| Email Management | ||
| Live Video | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel |
Collaboration (0 vs 1)
| Feature | Five9 | JivoChat |
|---|---|---|
| Multi-agent Chat Support |
Communication (0 vs 8)
| Feature | Five9 | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Team Chats | ||
| Video Calls |
Compliance (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 2)
| Feature | Five9 | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat History Storage |
Development (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Engagement (0 vs 3)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Governance (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 4)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat API | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration |
Integrations (2 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Lead Generation (0 vs 3)
| Feature | Five9 | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Management (3 vs 4)
| Feature | Five9 | JivoChat |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support | ||
| Supervisor Tools |
Marketing (0 vs 2)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat Campaigns | ||
| Jivo Marketing |
Messaging (0 vs 5)
| Feature | Five9 | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Organization (0 vs 2)
| Feature | Five9 | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Outbound (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Secure Pay |
Phone (0 vs 1)
| Feature | Five9 | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (0 vs 4)
| Feature | Five9 | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Quality & Compliance (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Reporting (0 vs 1)
| Feature | Five9 | JivoChat |
|---|---|---|
| Export Reports to Excel |
Security (0 vs 5)
| Feature | Five9 | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Security & Compliance (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Five9 Professional Services |
Social Media (0 vs 2)
| Feature | Five9 | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Support Services (3 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Voice (1 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | JivoChat |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (53)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 33 more unique features
Only in JivoChat (64)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
Email Integration
File Sharing
GIF and Emoji Support
+ 44 more unique features
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