Five9 vs Helpshift
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Five9 offers fewer features (53 vs 63) and more integrations (13 vs 6). Starting price: Five9 at $119/mo vs Helpshift at $50/mo. Five9 has 52 unique features while Helpshift has 62 unique features, with 1 features in common.
| Five9 | Helpshift | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 53 | 63 |
| AI-Powered Features | 13 | 17 |
| Starting Price | $119/mo | $50/mo |
| Pricing Tiers | 5 | 4 |
| Integrations | 13 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (6 vs 12)
| Feature | Five9 | Helpshift |
|---|---|---|
| AI Agent Copilot | ||
| AI Agents | ||
| AI Compose | ||
| AI Knowledge | ||
| AI Reply | ||
| AI Sentiment Analysis | ||
| AI Summaries | ||
| AI Summary | ||
| AI-Powered Answers | ||
| AI-Powered Self-Service | ||
| Conversational AI | ||
| FAQ Translation - Language AI | ||
| Genius AI | ||
| Intelligent Virtual Agent (IVA) | ||
| Intent Classification |
AI Development (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Five9 GenAI Studio |
Agent Management (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Gamification |
Agent Tools (2 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Agent Assist | ||
| Omnichannel Agent Desktop |
Analytics (8 vs 7)
| Feature | Five9 | Helpshift |
|---|---|---|
| AI Insights | ||
| Aceyus Vue | ||
| Aceyus Vue Dashboards | ||
| Analytics API | ||
| Built-in Reporting | ||
| Custom Reports | ||
| Customer Service Analytics | ||
| Customizable Reports | ||
| Five9 Analytics | ||
| Interaction Analytics | ||
| Operational Intelligence | ||
| Performance Management Dashboard | ||
| Real-Time Monitoring | ||
| Real-Time Operations Dashboard | ||
| Reporting & Analytics |
Automation (1 vs 3)
| Feature | Five9 | Helpshift |
|---|---|---|
| Custom Bots & Automation | ||
| Issue Automation | ||
| SLA Management | ||
| Workflow Automation |
Channels (6 vs 10)
| Feature | Five9 | Helpshift |
|---|---|---|
| Chat | ||
| Console Support | ||
| Discord Integration | ||
| Email & Webform Support | ||
| Email Management | ||
| Facebook Integration | ||
| Live Video | ||
| Mobile Native Support | ||
| PC Native Support | ||
| SMS Support | ||
| SMS/MMS | ||
| Social Messaging | ||
| Voice Channel | ||
| Voice Support | ||
| Web Support |
Communication (0 vs 1)
| Feature | Five9 | Helpshift |
|---|---|---|
| Announcements |
Compliance (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Extra Storage |
Contact Center Operations (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Blended Inbound/Outbound |
Customer Experience (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Customer Journey Mapping |
Customization (0 vs 1)
| Feature | Five9 | Helpshift |
|---|---|---|
| Branding & Customization |
Development (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| APIs & SDKs |
Digital Engagement (2 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Digital Outreach | ||
| Social Media Automation |
Feedback (0 vs 2)
| Feature | Five9 | Helpshift |
|---|---|---|
| Feedback & Survey Bots | ||
| User Feedback System |
Governance (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| AI Trust & Governance |
Infrastructure (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Geo Redundancy |
Integration (0 vs 1)
| Feature | Five9 | Helpshift |
|---|---|---|
| REST API |
Integrations (2 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| CRM Integrations | ||
| UC & UCaaS Integrations |
Management (3 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Admin Console | ||
| Agent & Supervisor Consoles | ||
| Supervisor Tools |
Messaging (0 vs 3)
| Feature | Five9 | Helpshift |
|---|---|---|
| Async Messaging | ||
| Live Messaging | ||
| Social Messaging |
Notifications (0 vs 1)
| Feature | Five9 | Helpshift |
|---|---|---|
| Live Notifications for Agents |
Outbound (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Dialer |
Payment Processing (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Secure Pay |
Productivity (0 vs 1)
| Feature | Five9 | Helpshift |
|---|---|---|
| Quick Replies |
Quality & Compliance (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Quality Management (QM) |
Recording & Analysis (2 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Call Recording | ||
| Live Transcription |
Routing (0 vs 3)
| Feature | Five9 | Helpshift |
|---|---|---|
| Automated Agent Workload Balancing | ||
| Queue Management | ||
| Skill-Based Routing |
Security & Compliance (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| WFO Recording Data Protection |
Self-Service (2 vs 2)
| Feature | Five9 | Helpshift |
|---|---|---|
| FAQ Management | ||
| Help Center | ||
| IVR with Speech Recognition | ||
| Interactive Voice Response (IVR) |
Services (1 vs 6)
| Feature | Five9 | Helpshift |
|---|---|---|
| Community Management | ||
| Content Moderation | ||
| Dedicated Human Support Specialists | ||
| Five9 Professional Services | ||
| Managed Services | ||
| Professional Services | ||
| VIP Engagement & Growth |
Support (0 vs 5)
| Feature | Five9 | Helpshift |
|---|---|---|
| 24/7 Support | ||
| Guided Onboarding | ||
| Knowledge Base | ||
| SLA Support | ||
| Self-Serve Onboarding |
Support Services (3 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Admin Assist | ||
| Five9 Customer Success Bundles | ||
| Technical Account Manager (TAM) |
Team Management (0 vs 4)
| Feature | Five9 | Helpshift |
|---|---|---|
| Collaborative Notes | ||
| Custom Roles | ||
| Smart Views | ||
| Team Roles & Permissions |
Ticketing (0 vs 1)
| Feature | Five9 | Helpshift |
|---|---|---|
| Unified Ticketing Dashboard |
Voice (1 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Five9 Global Voice |
Workforce Management (2 vs 0)
| Feature | Five9 | Helpshift |
|---|---|---|
| Workforce Management (WFM) | ||
| Workforce Optimization |
Unique Features
Only in Five9 (52)
Gamification
Agent Assist
Omnichannel Agent Desktop
AI Agents
AI Knowledge
AI Summaries
Conversational AI
Genius AI
Intelligent Virtual Agent (IVA)
Five9 GenAI Studio
Aceyus Vue
Aceyus Vue Dashboards
AI Insights
Five9 Analytics
Interaction Analytics
Operational Intelligence
Performance Management Dashboard
Reporting & Analytics
Workflow Automation
Chat
+ 32 more unique features
Only in Helpshift (62)
AI Agent Copilot
AI Compose
AI Reply
AI Sentiment Analysis
AI Summary
AI-Powered Answers
AI-Powered Self-Service
FAQ Translation - Language AI
Intent Classification
Language AI Translation
Smart FAQ
Smart Intents
Analytics API
Built-in Reporting
Custom Reports
Customer Service Analytics
Customizable Reports
Real-Time Monitoring
Real-Time Operations Dashboard
Custom Bots & Automation
+ 42 more unique features
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