Envoy vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Envoy offers fewer features (42 vs 47) and more integrations (13 vs 11). Starting price: Envoy at $2/mo vs Re:amaze at $29/mo. Envoy has 42 unique features while Re:amaze has 47 unique features, with 0 features in common.
| Envoy | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 42 | 47 |
| AI-Powered Features | 1 | 9 |
| Starting Price | $2/mo | $29/mo |
| Pricing Tiers | 5 | 5 |
| Integrations | 13 | 11 |
| Shared Features | 0 | |
| Shared Integrations | 1 | |
| Data Quality | 85% | 85% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Envoy | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Article Generation | ||
| AI Reply Drafting | ||
| AI-Powered FAQ Suggestions | ||
| Sentiment Analysis |
Administration (2 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Admin Role Management | ||
| Multi-location Management |
Analytics (3 vs 7)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Occupancy Tracking | ||
| Real-time Invite Log | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting | ||
| Visitor Analytics |
Automation (0 vs 6)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Order Bot | ||
| Welcome Bot | ||
| Workflows |
Collaboration (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Team Presence |
Communication (0 vs 5)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Status Page | ||
| Video Calls |
Compliance (2 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Audit-ready Compliance | ||
| Legal Document Management |
Core Platform (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (4 vs 2)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Conditional Questions and Rules | ||
| Custom Hosted Domain | ||
| Customizable Email Appearance | ||
| Customized Branding | ||
| Global Sign-in Flow Templates | ||
| Multi-language Support |
Enterprise (1 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Enterprise RFP Support |
Forms (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Contact Forms |
Integration (4 vs 3)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Access Control Integration | ||
| Email Integration | ||
| Enterprise API | ||
| Guest Wi-Fi Integration | ||
| SSO & Directory Integration | ||
| Social Media Channels | ||
| Website Integration |
Knowledge Base (0 vs 4)
| Feature | Envoy | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Notifications (5 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| After-hours Coverage | ||
| Backup Contact Routing | ||
| Call Log Management | ||
| Call Transcripts | ||
| Host Notifications |
Organization (0 vs 3)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting (1 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Email Exports |
Safety (1 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Emergency Evacuation Maps |
Safety & Communications (1 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Emergency Notifications |
Scheduling (0 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Office Hours |
Security (4 vs 1)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Block List Management | ||
| Email Validation | ||
| Facial Recognition | ||
| ID Scanning | ||
| Role Permissions |
Visitor Management (12 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Badge Printing | ||
| Group Sign-in | ||
| Multi-location Visitor Access | ||
| Multiple Sign-in Kiosks | ||
| Pre-registration and Screening | ||
| QR Code Check-in | ||
| Registration Management | ||
| Sign-out Management | ||
| Virtual Front Desk | ||
| Visitor Check-in | ||
| Visitor Dashboard | ||
| Visitor Photos |
Workplace Management (2 vs 0)
| Feature | Envoy | Re:amaze |
|---|---|---|
| Capacity Management | ||
| Workplace Scheduling |
Unique Features
Only in Envoy (42)
Admin Role Management
Multi-location Management
Occupancy Tracking
Real-time Invite Log
Visitor Analytics
Audit-ready Compliance
Legal Document Management
Conditional Questions and Rules
Customized Branding
Global Sign-in Flow Templates
Multi-language Support
Enterprise RFP Support
Access Control Integration
Enterprise API
Guest Wi-Fi Integration
SSO & Directory Integration
After-hours Coverage
Backup Contact Routing
Call Log Management
Call Transcripts
+ 22 more unique features
Only in Re:amaze (47)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 27 more unique features
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