Microsoft Dynamics 365 vs Follow Up Boss
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Microsoft Dynamics 365 offers fewer features (15 vs 60) and fewer integrations (1 vs 10). Starting price: Microsoft Dynamics 365 at Contact Sales vs Follow Up Boss at $69/mo. Microsoft Dynamics 365 has 15 unique features while Follow Up Boss has 60 unique features, with 0 features in common.
| Microsoft Dynamics 365 | Follow Up Boss | |
|---|---|---|
| Category | CRM | CRM |
| Total Features | 15 | 60 |
| AI-Powered Features | 9 | 5 |
| Starting Price | Contact Sales | $69/mo |
| Pricing Tiers | 0 | 3 |
| Integrations | 1 | 10 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 40% | 95% |
Feature Comparison by Category
AI (1 vs 5)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Agentic AI Agents | ||
| FUB AI | ||
| Predictive Lead Prioritization | ||
| Smart Messages | ||
| Smart Summaries | ||
| Suggested Tasks |
AI/CRM (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Customer Journey Personalization |
AI/Field Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Field Service AI |
AI/Finance (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Financial AI and Automation |
AI/Integration (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Model Context Protocol (MCP) Servers |
AI/Service (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Generative AI for Customer Service |
AI/Supply Chain (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Supply Chain Intelligence |
Alerts (0 vs 1)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Lead and Activity Notifications |
Analytics (1 vs 1)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Customer Data Platform | ||
| Email Open & Click Tracking |
Analytics/AI (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Real-time Customer Insights |
Automation (1 vs 7)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Action Plan Sharing Library | ||
| Action Plans | ||
| Advanced Lead Distribution | ||
| Automated Task Assignment | ||
| Automatic Call Logging | ||
| Automation Workflows | ||
| First to Claim Lead Distribution | ||
| Lead Distribution |
Collaboration (0 vs 6)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Collaborate with Lenders | ||
| Collaborators | ||
| Mentions | ||
| Shared Inboxes/Ring Groups | ||
| Team Collaboration | ||
| Team Inboxes |
Communication (0 vs 11)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Batch Emailing | ||
| Call Recordings | ||
| Call Transferring | ||
| Calling Feature | ||
| Company Number for Texting | ||
| Email & Text Templates | ||
| Individual Agent Numbers | ||
| Instant Text | ||
| Integrated Dialer | ||
| Two-Way Texting | ||
| Unlimited Calling & Texting |
Core (0 vs 2)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Lead Management | ||
| Mobile App |
Engagement (0 vs 1)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Automated Drip Engagement |
Integration (2 vs 6)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Automatically Import Leads | ||
| Calendar Sync | ||
| Data Integration and Connectivity | ||
| Import Database from Any CRM | ||
| IoT Integration | ||
| Lead Source Connections | ||
| Open Platform | ||
| Two-Way Email Sync |
Integration/Customization (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Marketplace Apps |
Lead Management (0 vs 1)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Manually Add Leads |
Organization (0 vs 6)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Calendar Appointments | ||
| Daily Hotsheet | ||
| Deal Tracking | ||
| File Storage | ||
| Smart Lists | ||
| Teams Within Teams |
Reporting (0 vs 4)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Reporting | ||
| Call Reporting | ||
| Lead Source Reporting |
Sales (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Sales Acceleration |
Support (0 vs 9)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| 24/7 Phone & Email Support | ||
| Dedicated Success Manager | ||
| Enhanced Onboarding | ||
| Enhanced Support & Training | ||
| Help Connecting Lead Sources | ||
| Help Importing Contacts | ||
| Personalized Onboarding | ||
| Priority Support | ||
| Setup & Training |
Technology (1 vs 0)
| Feature | Microsoft Dynamics 365 | Follow Up Boss |
|---|---|---|
| Mixed Reality Support |
Unique Features
Only in Microsoft Dynamics 365 (15)
Agentic AI Agents
Customer Journey Personalization
Field Service AI
Financial AI and Automation
Model Context Protocol (MCP) Servers
Generative AI for Customer Service
Supply Chain Intelligence
Customer Data Platform
Real-time Customer Insights
Automation Workflows
Data Integration and Connectivity
IoT Integration
Marketplace Apps
Sales Acceleration
Mixed Reality Support
Only in Follow Up Boss (60)
FUB AI
Predictive Lead Prioritization
Smart Messages
Smart Summaries
Suggested Tasks
Lead and Activity Notifications
Email Open & Click Tracking
Action Plan Sharing Library
Action Plans
Advanced Lead Distribution
Automated Task Assignment
Automatic Call Logging
First to Claim Lead Distribution
Lead Distribution
Collaborate with Lenders
Collaborators
Mentions
Shared Inboxes/Ring Groups
Team Collaboration
Team Inboxes
+ 40 more unique features
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