Drift vs LiveChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Drift offers fewer features (40 vs 80) and more integrations (30 vs 12). Starting price: Drift at $50/mo vs LiveChat at $25/mo. Drift has 35 unique features while LiveChat has 75 unique features, with 5 features in common.
| Drift | LiveChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 40 | 80 |
| AI-Powered Features | 12 | 10 |
| Starting Price | $50/mo | $25/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 12 |
| Shared Features | 5 | |
| Shared Integrations | 2 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (2 vs 7)
| Feature | Drift | LiveChat |
|---|---|---|
| AI Chatbots | ||
| Chat Summary | ||
| Copilot - AI Assistant | ||
| Reply Suggestions | ||
| Sentiment Analysis | ||
| Tag Suggestions | ||
| Text Enhancement | ||
| Text Intelligence |
API & Integration (0 vs 6)
| Feature | Drift | LiveChat |
|---|---|---|
| Chat API | ||
| Chat Widget JS API | ||
| Customer SDK | ||
| LiveChat APIs | ||
| Reports API | ||
| Webhooks |
Analytics (9 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Bot Analytics | ||
| Chat Transcript Export | ||
| Conversation History | ||
| Conversation Intelligence | ||
| Conversation Search | ||
| Drift Engagement Score | ||
| Visitor Identification | ||
| Visitor Insights |
Automation (0 vs 2)
| Feature | Drift | LiveChat |
|---|---|---|
| ChatBot | ||
| Recurring Campaigns |
Chat Tools (0 vs 14)
| Feature | Drift | LiveChat |
|---|---|---|
| Canned Responses | ||
| Chat Archives | ||
| Chat History | ||
| Chat Ratings | ||
| Chat Tags | ||
| Chat Transcripts | ||
| Chat Transfer | ||
| Direct Chat Link | ||
| File Sharing | ||
| Inactivity Messages | ||
| Live Chat Widget | ||
| Message Sneak-Peek | ||
| Notifications | ||
| Rich Messages |
Collaboration (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Team Collaboration |
Communication (4 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Live Chat | ||
| Offline Message | ||
| Persistent Chat | ||
| Video Meetings |
Customer Engagement (0 vs 5)
| Feature | Drift | LiveChat |
|---|---|---|
| Chat Buttons | ||
| Eye-Catchers | ||
| Routing Rules | ||
| Targeted Messages | ||
| Visitor Tracking |
Customization (2 vs 4)
| Feature | Drift | LiveChat |
|---|---|---|
| Accessibility | ||
| Agent Profiles | ||
| Chat Widget Customization | ||
| Custom Branding | ||
| Custom Fields | ||
| Language Support |
Developer (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| API Access |
Integration (3 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| CRM Sync | ||
| Email Integration | ||
| Webhooks |
Localization (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Multi-language Support |
Marketing (3 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Account-Based Marketing | ||
| Content Recommendations | ||
| Targeted Conversations |
Messaging Channels (0 vs 10)
| Feature | Drift | LiveChat |
|---|---|---|
| Apple Messages for Business | ||
| Chat Page | ||
| Email Integration | ||
| Facebook Messenger Integration | ||
| In-Chat Voice, Video & Screen-Sharing | ||
| Instagram Integration | ||
| Mobile Apps Integration | ||
| SMS | ||
| WhatsApp Integration | ||
| X (Twitter) Integration |
Mobile (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Real-time Notifications |
Productivity (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Canned Responses |
Reporting & Analytics (0 vs 9)
| Feature | Drift | LiveChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Reports | ||
| Chat Reports | ||
| Customer Reports | ||
| Data Export | ||
| Data Summary | ||
| Ecommerce Reports | ||
| On-Demand Reporting | ||
| Reports & Analytics |
Sales (5 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Conversation Routing Rules | ||
| Lead Qualification Bot | ||
| Lead Routing | ||
| Lead Scoring | ||
| Playbooks |
Sales & Ecommerce (0 vs 6)
| Feature | Drift | LiveChat |
|---|---|---|
| Customer Data | ||
| Ecommerce Integrations | ||
| Goals & Sales Tracker | ||
| Pre-set Messages | ||
| Product Cards | ||
| Sales Tracker |
Scheduling (1 vs 0)
| Feature | Drift | LiveChat |
|---|---|---|
| Meeting Scheduling |
Security (5 vs 8)
| Feature | Drift | LiveChat |
|---|---|---|
| Access Restriction | ||
| Audit Logs | ||
| Credit Card Masking | ||
| Data Storage | ||
| Encryption | ||
| GDPR Compliance | ||
| Google Login | ||
| HIPAA Compliance | ||
| Role-Based Access Control | ||
| SOC 2 Certified | ||
| SSO Integration | ||
| Single Sign-On (SSO) | ||
| Visitor Banning |
Team Management (0 vs 9)
| Feature | Drift | LiveChat |
|---|---|---|
| Agent Accounts | ||
| Agent Roles | ||
| Availability | ||
| Chat Assignment | ||
| Chat Limit | ||
| Chat Supervision | ||
| Groups | ||
| Staffing Prediction | ||
| Work Scheduler |
Unique Features
Only in Drift (35)
AI Chatbots
Bot Analytics
Chat Transcript Export
Conversation History
Conversation Intelligence
Conversation Search
Drift Engagement Score
Visitor Identification
Visitor Insights
Team Collaboration
Live Chat
Offline Message
Persistent Chat
Video Meetings
Custom Branding
Custom Fields
API Access
CRM Sync
Multi-language Support
Account-Based Marketing
+ 15 more unique features
Only in LiveChat (75)
Chat Summary
Copilot - AI Assistant
Reply Suggestions
Tag Suggestions
Text Enhancement
Text Intelligence
Chat API
Chat Widget JS API
Customer SDK
LiveChat APIs
Reports API
ChatBot
Recurring Campaigns
Chat Archives
Chat History
Chat Ratings
Chat Tags
Chat Transcripts
Chat Transfer
Direct Chat Link
+ 55 more unique features
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