Drift vs JivoChat
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Drift offers fewer features (40 vs 64) and more integrations (30 vs 15). Starting price: Drift at $50/mo vs JivoChat at $28/mo. Drift has 38 unique features while JivoChat has 62 unique features, with 2 features in common.
| Drift | JivoChat | |
|---|---|---|
| Category | Customer Support | Customer Support |
| Total Features | 40 | 64 |
| AI-Powered Features | 12 | 5 |
| Starting Price | $50/mo | $28/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 15 |
| Shared Features | 2 | |
| Shared Integrations | 1 | |
| Data Quality | 70% | 95% |
Feature Comparison by Category
AI (2 vs 2)
| Feature | Drift | JivoChat |
|---|---|---|
| AI Agent | ||
| AI Assistant | ||
| AI Chatbots | ||
| Sentiment Analysis |
Analytics (9 vs 6)
| Feature | Drift | JivoChat |
|---|---|---|
| Advanced Reporting | ||
| Agent Activity Monitoring | ||
| Bot Analytics | ||
| Chat Transcript Export | ||
| Conversation History | ||
| Conversation Intelligence | ||
| Conversation Search | ||
| Customer Feedback & Ratings | ||
| Drift Engagement Score | ||
| Google Analytics Integration | ||
| Marketing Statistics | ||
| Real-time Visitor Monitoring | ||
| Visitor IP and Location Information | ||
| Visitor Identification | ||
| Visitor Insights |
Application (0 vs 3)
| Feature | Drift | JivoChat |
|---|---|---|
| Desktop Application | ||
| Mobile Application | ||
| Web Browser Application |
Automation (0 vs 4)
| Feature | Drift | JivoChat |
|---|---|---|
| Chat Distribution by Location | ||
| Chat Rescue | ||
| Chat Routing | ||
| Chatbots |
CRM (0 vs 1)
| Feature | Drift | JivoChat |
|---|---|---|
| JivoChat CRM |
Collaboration (1 vs 1)
| Feature | Drift | JivoChat |
|---|---|---|
| Multi-agent Chat Support | ||
| Team Collaboration |
Communication (4 vs 8)
| Feature | Drift | JivoChat |
|---|---|---|
| Callback Feature | ||
| Email Integration | ||
| File Sharing | ||
| GIF and Emoji Support | ||
| Live Chat | ||
| Live Chat for Mobile Apps | ||
| Live Chat for Websites | ||
| Offline Message | ||
| Persistent Chat | ||
| Team Chats | ||
| Video Calls | ||
| Video Meetings |
Customization (2 vs 2)
| Feature | Drift | JivoChat |
|---|---|---|
| Agent Photo Display | ||
| Custom Branding | ||
| Custom Fields | ||
| Customizable Chat Widget |
Data Management (0 vs 1)
| Feature | Drift | JivoChat |
|---|---|---|
| Chat History Storage |
Developer (1 vs 0)
| Feature | Drift | JivoChat |
|---|---|---|
| API Access |
Engagement (0 vs 3)
| Feature | Drift | JivoChat |
|---|---|---|
| Chat Buttons | ||
| Pointer Tool | ||
| Proactive Chat Invitations |
Integration (3 vs 4)
| Feature | Drift | JivoChat |
|---|---|---|
| CRM Sync | ||
| Chat API | ||
| Email Integration | ||
| JavaScript API & Webhooks | ||
| Mobile SDK | ||
| Online Store Integration | ||
| Webhooks |
Lead Generation (0 vs 3)
| Feature | Drift | JivoChat |
|---|---|---|
| Contact Collection Forms | ||
| Offline Contact Form | ||
| Pre-chat Forms |
Localization (1 vs 0)
| Feature | Drift | JivoChat |
|---|---|---|
| Multi-language Support |
Management (0 vs 4)
| Feature | Drift | JivoChat |
|---|---|---|
| Agent Business Hours Schedule | ||
| Agent Status & Availability | ||
| Chat Transfer Between Agents | ||
| Multiple Websites Support |
Marketing (3 vs 2)
| Feature | Drift | JivoChat |
|---|---|---|
| Account-Based Marketing | ||
| Chat Campaigns | ||
| Content Recommendations | ||
| Jivo Marketing | ||
| Targeted Conversations |
Messaging (0 vs 5)
| Feature | Drift | JivoChat |
|---|---|---|
| Apple Business Chat | ||
| Telegram Integration | ||
| Viber Integration | ||
| Voice Messages on Telegram, Instagram and Facebook | ||
| WhatsApp Business Integration |
Mobile (1 vs 0)
| Feature | Drift | JivoChat |
|---|---|---|
| Mobile App |
Notifications (1 vs 0)
| Feature | Drift | JivoChat |
|---|---|---|
| Real-time Notifications |
Organization (0 vs 2)
| Feature | Drift | JivoChat |
|---|---|---|
| Chat Topics | ||
| Multiple Departments |
Phone (0 vs 1)
| Feature | Drift | JivoChat |
|---|---|---|
| Telephony Plus |
Productivity (1 vs 4)
| Feature | Drift | JivoChat |
|---|---|---|
| Canned Responses | ||
| Hotkeys | ||
| Message Preview | ||
| Spelling Checker |
Reporting (0 vs 1)
| Feature | Drift | JivoChat |
|---|---|---|
| Export Reports to Excel |
Sales (5 vs 0)
| Feature | Drift | JivoChat |
|---|---|---|
| Conversation Routing Rules | ||
| Lead Qualification Bot | ||
| Lead Routing | ||
| Lead Scoring | ||
| Playbooks |
Scheduling (1 vs 0)
| Feature | Drift | JivoChat |
|---|---|---|
| Meeting Scheduling |
Security (5 vs 5)
| Feature | Drift | JivoChat |
|---|---|---|
| Anti-Spam Protection | ||
| Audit Logs | ||
| GDPR Compliance | ||
| GDPR Consent Form | ||
| Positions and Permissions Management | ||
| Role-Based Access Control | ||
| SOC 2 Certified | ||
| SSO Integration | ||
| Secure Access Without Password Sharing | ||
| Secure Data Storage |
Social Media (0 vs 2)
| Feature | Drift | JivoChat |
|---|---|---|
| Facebook Integration | ||
| Instagram Integration |
Unique Features
Only in Drift (38)
AI Chatbots
Sentiment Analysis
Advanced Reporting
Bot Analytics
Chat Transcript Export
Conversation History
Conversation Intelligence
Conversation Search
Drift Engagement Score
Visitor Identification
Visitor Insights
Team Collaboration
Live Chat
Offline Message
Persistent Chat
Video Meetings
Custom Branding
Custom Fields
API Access
CRM Sync
+ 18 more unique features
Only in JivoChat (62)
AI Agent
AI Assistant
Agent Activity Monitoring
Customer Feedback & Ratings
Google Analytics Integration
Marketing Statistics
Real-time Visitor Monitoring
Visitor IP and Location Information
Desktop Application
Mobile Application
Web Browser Application
Chat Distribution by Location
Chat Rescue
Chat Routing
Chatbots
Multi-agent Chat Support
Callback Feature
File Sharing
GIF and Emoji Support
Live Chat for Mobile Apps
+ 42 more unique features
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