Dialpad vs Webex
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers fewer features (46 vs 47) and more integrations (30 vs 5). Starting price: Dialpad at $25/mo vs Webex at Free. Dialpad has 46 unique features while Webex has 47 unique features, with 0 features in common.
| Dialpad | Webex | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 47 |
| AI-Powered Features | 9 | 8 |
| Starting Price | $25/mo | Free |
| Pricing Tiers | 3 | 2 |
| Integrations | 30 | 5 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 80% |
Feature Comparison by Category
AI (0 vs 3)
| Feature | Dialpad | Webex |
|---|---|---|
| AI Assistant | ||
| Camera Intelligence | ||
| Webex AI |
Administration (2 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Admin Console | ||
| Multi-site Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Audio (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| Advanced Noise Cancellation |
Automation (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Calling (0 vs 3)
| Feature | Dialpad | Webex |
|---|---|---|
| PSTN Calling | ||
| Toll Dial-in Numbers | ||
| VoIP |
Collaboration (2 vs 2)
| Feature | Dialpad | Webex |
|---|---|---|
| Presence Status | ||
| Screen Sharing with Annotation | ||
| Team Availability Calendar | ||
| Whiteboarding |
Compliance (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Core Communication (0 vs 5)
| Feature | Dialpad | Webex |
|---|---|---|
| Calling | ||
| Meetings | ||
| Messaging | ||
| Unlimited Meetings | ||
| Video Messaging |
Customer Experience (0 vs 5)
| Feature | Dialpad | Webex |
|---|---|---|
| AI Agent | ||
| AI Assistant for Contact Center | ||
| CPaaS | ||
| Cloud Contact Center | ||
| Workforce Optimization |
Customization (2 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| REST API |
Devices (0 vs 13)
| Feature | Dialpad | Webex |
|---|---|---|
| B&O Cisco 950 | ||
| Cameras | ||
| Ceiling Microphone Pro | ||
| Desk Devices | ||
| Desk Phone 9800 Series | ||
| Desk Pro G2 | ||
| Digital Whiteboards | ||
| Headsets | ||
| Phones | ||
| Room Devices | ||
| Room Kit Pro G2 | ||
| Room Vision PTZ | ||
| RoomOS |
Engagement (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| Polling |
Events & Broadcasting (0 vs 2)
| Feature | Dialpad | Webex |
|---|---|---|
| Events | ||
| Webinars |
Fax (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Fax to Email |
Integration (1 vs 3)
| Feature | Dialpad | Webex |
|---|---|---|
| App Hub | ||
| Calendar Service Integration | ||
| Interoperability | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Multi-language Support |
Management (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| Control Hub |
Meetings (3 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | Webex |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Recording (0 vs 2)
| Feature | Dialpad | Webex |
|---|---|---|
| Cloud Recording | ||
| Local Recording |
Security (3 vs 2)
| Feature | Dialpad | Webex |
|---|---|---|
| Advanced Security | ||
| Call Barring | ||
| Call Recording Encryption | ||
| FedRAMP Authorization | ||
| SSO & SAML |
Support (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| Basic Support |
Technology (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| AV over IP for Conferencing |
Video (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| Video by Vidcast |
Workspace Management (0 vs 1)
| Feature | Dialpad | Webex |
|---|---|---|
| Workspace Designer |
Unique Features
Only in Dialpad (46)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 26 more unique features
Only in Webex (47)
AI Assistant
Camera Intelligence
Webex AI
Advanced Noise Cancellation
PSTN Calling
Toll Dial-in Numbers
VoIP
Screen Sharing with Annotation
Whiteboarding
Calling
Meetings
Messaging
Unlimited Meetings
Video Messaging
AI Agent
AI Assistant for Contact Center
Cloud Contact Center
CPaaS
Workforce Optimization
B&O Cisco 950
+ 27 more unique features
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