Dialpad vs Text Request
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 42) and more integrations (30 vs 3). Starting price: Dialpad at $25/mo vs Text Request at Contact Sales. Dialpad has 45 unique features while Text Request has 41 unique features, with 1 features in common.
| Dialpad | Text Request | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 42 |
| AI-Powered Features | 9 | 0 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 30 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 0 | |
| Data Quality | 73% | 60% |
Feature Comparison by Category
Account Management (0 vs 3)
| Feature | Dialpad | Text Request |
|---|---|---|
| Billing and Usage | ||
| Multiple Dashboards | ||
| User Management |
Administration (2 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Admin Console | ||
| Multi-site Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 3)
| Feature | Dialpad | Text Request |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Contact Stats | ||
| Link Sharing | ||
| Reporting | ||
| Sentiment Analysis | ||
| Usage Reports |
Automation (1 vs 3)
| Feature | Dialpad | Text Request |
|---|---|---|
| Autoresponses | ||
| IVR Builder | ||
| Keywords | ||
| Scheduled Messages |
Browser (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Chrome Extension |
Call Management (10 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Receptionist | ||
| Voicemail Transcription |
Chat (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| SMS Chat |
Collaboration (2 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar |
Compliance (1 vs 2)
| Feature | Dialpad | Text Request |
|---|---|---|
| 10DLC Registration | ||
| Call Compliance Recording | ||
| Opt-outs |
Contact Center (3 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Contact Management (0 vs 2)
| Feature | Dialpad | Text Request |
|---|---|---|
| Contact Tags | ||
| Group Management |
Customization (2 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Data Management (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Import and Export |
Desktop (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Desktop App |
Developer (1 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| REST API |
Fax (1 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Fax to Email |
Integration (1 vs 3)
| Feature | Dialpad | Text Request |
|---|---|---|
| API & Integrations | ||
| SMS API | ||
| SMS Integrations | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Multi-language Support |
Location (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Location Tracking |
Marketing (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| SMS Marketing |
Meetings (3 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 7)
| Feature | Dialpad | Text Request |
|---|---|---|
| Email Integration | ||
| Landline Texting | ||
| MMS Attachments | ||
| Mass Texting | ||
| Message Delivery Status | ||
| Message Tags | ||
| Message Templates | ||
| Peer-to-Peer Texting | ||
| Team Messaging |
Mobile (1 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Mobile Apps |
Notifications (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Notifications |
Payments (0 vs 2)
| Feature | Dialpad | Text Request |
|---|---|---|
| Payments | ||
| Text-to-Pay & SMS Payments |
Personalization (0 vs 2)
| Feature | Dialpad | Text Request |
|---|---|---|
| Merge Fields | ||
| Signatures |
Phone Management (2 vs 0)
| Feature | Dialpad | Text Request |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Record Keeping (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Permanent Records |
Reviews (0 vs 2)
| Feature | Dialpad | Text Request |
|---|---|---|
| Reviews | ||
| SMS Review Management |
Sales (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| SMS Sales Messaging |
Scheduling (0 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| SMS Scheduling & Reminders |
Security (3 vs 1)
| Feature | Dialpad | Text Request |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| SSO & MFA | ||
| SSO & SAML |
Unique Features
Only in Dialpad (45)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 25 more unique features
Only in Text Request (41)
Billing and Usage
Multiple Dashboards
User Management
Contact Stats
Link Sharing
Reporting
Autoresponses
Keywords
Scheduled Messages
Chrome Extension
Receptionist
SMS Chat
10DLC Registration
Opt-outs
Contact Tags
Group Management
Import and Export
Desktop App
API & Integrations
SMS API
+ 21 more unique features
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