Dialpad vs GoTo Connect
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 29) and more integrations (30 vs 3). Starting price: Dialpad at $25/mo vs GoTo Connect at Contact Sales. Dialpad has 45 unique features while GoTo Connect has 28 unique features, with 1 features in common.
| Dialpad | GoTo Connect | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 29 |
| AI-Powered Features | 9 | 5 |
| Starting Price | $25/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 30 | 3 |
| Shared Features | 1 | |
| Shared Integrations | 1 | |
| Data Quality | 73% | 50% |
Feature Comparison by Category
AI (0 vs 5)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| AI Receptionist | ||
| AI-powered Assistant | ||
| Call Summaries | ||
| Sentiment Analysis | ||
| Topic Monitoring |
Administration (2 vs 1)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Admin Console | ||
| Easy Management | ||
| Multi-site Management |
Agent Tools (4 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Automation (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| IVR Builder |
Call Management (10 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Presence Status | ||
| Team Availability Calendar |
Communication (0 vs 1)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Meeting Capabilities |
Compliance (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 2)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solution | ||
| Contact Center Solutions | ||
| Quality Management Capabilities |
Customer Experience (0 vs 5)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Chat Channel | ||
| Email Channel | ||
| Omnichannel Communication | ||
| Phone Channel | ||
| WhatsApp Integration |
Customization (2 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Deployment (0 vs 1)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Quick Deployment |
Developer (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| REST API |
Fax (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Fax to Email |
Integration (1 vs 3)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| API Integrations | ||
| Native App Support | ||
| Seamless Integrations | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 2)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Email Integration | ||
| Messaging Capabilities | ||
| SMS Messaging | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Phone System (0 vs 8)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| 100+ Phone System Features | ||
| Attendant Capabilities | ||
| Auto Attendants | ||
| Cloud Phone System | ||
| Number Porting | ||
| Softphone Capabilities | ||
| Unlimited Call Routing | ||
| Visual Dial Plan Editor |
Reporting (0 vs 1)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Advanced Reporting |
Security (3 vs 0)
| Feature | Dialpad | GoTo Connect |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| SSO & SAML |
Unique Features
Only in Dialpad (45)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
Intelligent Call Routing
+ 25 more unique features
Only in GoTo Connect (28)
Easy Management
AI Receptionist
AI-powered Assistant
Call Summaries
Topic Monitoring
Meeting Capabilities
Contact Center Solution
Quality Management Capabilities
Chat Channel
Email Channel
Omnichannel Communication
Phone Channel
WhatsApp Integration
Quick Deployment
API Integrations
Native App Support
Seamless Integrations
Messaging Capabilities
SMS Messaging
100+ Phone System Features
+ 8 more unique features
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