Dialpad vs Grasshopper
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers more features (46 vs 45). Starting price: Dialpad at $25/mo vs Grasshopper at $9.99/mo. Dialpad has 42 unique features while Grasshopper has 41 unique features, with 4 features in common.
| Dialpad | Grasshopper | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 45 |
| AI-Powered Features | 9 | 1 |
| Starting Price | $25/mo | $9.99/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 30 | 30 |
| Shared Features | 4 | |
| Shared Integrations | 17 | |
| Data Quality | 73% | 73% |
Feature Comparison by Category
Access (0 vs 2)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Mobile App | ||
| Multi-Device Sync |
Administration (2 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Admin Console | ||
| Multi-site Management | ||
| User Roles and Permissions |
Agent Tools (4 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 3)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| AI Call Insights | ||
| Agent Performance Reports | ||
| Call Analytics | ||
| Call Analytics Dashboard | ||
| Call Metrics Dashboard | ||
| Call Transcription | ||
| Sentiment Analysis | ||
| Usage Reports |
Automation (1 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Auto Responder | ||
| IVR Builder |
Call Management (10 vs 4)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Blocking | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Queue Management | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Screening | ||
| Call Transfer | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Call Routing (0 vs 3)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Call Forwarding Rules | ||
| Extension System | ||
| IVR System |
Collaboration (2 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Conference Calling | ||
| Presence Status | ||
| Team Availability Calendar |
Compliance (1 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Call Compliance Recording | ||
| Compliance Reporting |
Contact Center (3 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Contacts (0 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Contact Management |
Core (0 vs 9)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Call Forwarding | ||
| Call Recording | ||
| Fax to Email | ||
| International Calling | ||
| Local Phone Numbers | ||
| Toll-Free Numbers | ||
| Unlimited Local Numbers | ||
| Vanity Numbers | ||
| Voicemail to Email |
Customization (2 vs 5)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Business Hours Settings | ||
| Caller ID Customization | ||
| Custom Branding | ||
| Custom Fields | ||
| Custom Greetings | ||
| Dial Pad Branding | ||
| Do Not Disturb Mode |
Developer (1 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| REST API |
Fax (1 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Fax to Email |
Integration (1 vs 2)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| API Access | ||
| Call Logging to CRM | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 5)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Bulk SMS | ||
| Email Integration | ||
| Message Scheduling | ||
| Message Templates | ||
| SMS Messaging | ||
| SMS Read Receipts | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Security (3 vs 2)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Backup and Recovery | ||
| Call Barring | ||
| Call Recording Encryption | ||
| Password Protection | ||
| SSO & SAML |
Support (0 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Priority Support |
Team (0 vs 3)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Availability Status | ||
| Call Monitoring | ||
| Team Dashboard |
Tracking (0 vs 1)
| Feature | Dialpad | Grasshopper |
|---|---|---|
| Call History |
Unique Features
Only in Dialpad (42)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
Intelligent Call Routing
+ 22 more unique features
Only in Grasshopper (41)
Mobile App
Multi-Device Sync
User Roles and Permissions
Call Analytics
Call Metrics Dashboard
Call Transcription
Auto Responder
Call Blocking
Call Screening
Call Transfer
Extension System
IVR System
Compliance Reporting
Contact Management
Call Forwarding
Call Recording
International Calling
Local Phone Numbers
Toll-Free Numbers
Unlimited Local Numbers
+ 21 more unique features
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