Dialpad vs RingCentral
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Dialpad offers fewer features (46 vs 48) and more integrations (30 vs 9). Starting price: Dialpad at $25/mo vs RingCentral at Free. Dialpad has 44 unique features while RingCentral has 46 unique features, with 2 features in common.
| Dialpad | RingCentral | |
|---|---|---|
| Category | Communication & Collaboration | Communication & Collaboration |
| Total Features | 46 | 48 |
| AI-Powered Features | 9 | 5 |
| Starting Price | $25/mo | Free |
| Pricing Tiers | 3 | 1 |
| Integrations | 30 | 9 |
| Shared Features | 2 | |
| Shared Integrations | 5 | |
| Data Quality | 73% | 80% |
Feature Comparison by Category
AI (0 vs 4)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Assistant | ||
| AI Conversation Expert | ||
| AI Receptionist | ||
| Live Transcription |
Access (0 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Cross-Device Switching | ||
| Mobile App Access | ||
| Web Browser Access |
Administration (2 vs 4)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Admin Console | ||
| Cost Center Management | ||
| Custom Roles and Permissions | ||
| Multi-Support Admin | ||
| Multi-site Management | ||
| Team Administration |
Agent Tools (4 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Coaching Assistant | ||
| AI-Generated Call Notes | ||
| Call Monitoring & Barge-in | ||
| Screen Pop-ups |
Analytics (5 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Call Insights | ||
| Adoption Analytics | ||
| Advanced Meeting Insights | ||
| Agent Performance Reports | ||
| Business Analytics | ||
| Call Analytics Dashboard | ||
| Sentiment Analysis | ||
| Usage Reports |
Automation (1 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Custom Workflows | ||
| IVR Builder |
Call Management (10 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI-Powered Call Recording & Transcription | ||
| Call Delegation | ||
| Call Forwarding & Transfer | ||
| Call Forwarding Rules | ||
| Call Queues | ||
| Call Recording Search | ||
| Call Scheduling | ||
| Call Screening | ||
| Call Waiting | ||
| Department Routing | ||
| Do Not Disturb | ||
| Intelligent Call Routing | ||
| Voicemail Transcription |
Collaboration (2 vs 6)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Breakout Rooms | ||
| File Sharing | ||
| Presence Status | ||
| Screen Sharing | ||
| Team Availability Calendar | ||
| Team Connect | ||
| Team Huddle | ||
| Whiteboard |
Communication (0 vs 2)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Fax Service | ||
| Team Messaging |
Compliance (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Call Compliance Recording |
Contact Center (3 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Call Queue Management | ||
| Callback Queue | ||
| Contact Center Solutions |
Customization (2 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Custom Fields | ||
| Dial Pad Branding |
Developer (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| REST API |
Engagement (0 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Participant Reactions |
Fax (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Fax to Email |
Integration (1 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Calendar Integration | ||
| Microsoft Teams Integration | ||
| RingCentral Add-Ins | ||
| Telephony Interop |
Integrations (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| CRM Integration |
Localization (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Multi-language Support |
Meetings (3 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| AI Meeting Summary | ||
| Conference Calling | ||
| Video Conferencing |
Messaging (2 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Business SMS | ||
| Email Integration | ||
| Team Messaging |
Mobile (1 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Mobile Apps |
Phone Management (2 vs 0)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Caller ID Management | ||
| Virtual Phone Numbers |
Presentation (0 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Presentation Modes |
Productivity (0 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Task Management |
Recording (0 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Meeting Recording |
Scheduling (0 vs 1)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Personal Meeting Links |
Security (3 vs 5)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Call Barring | ||
| Call Recording Encryption | ||
| Dynamic End-to-End Encryption | ||
| Guest Allowance | ||
| Password Protection | ||
| SSO & SAML | ||
| User Authentication | ||
| Waiting Room |
Video (0 vs 3)
| Feature | Dialpad | RingCentral |
|---|---|---|
| HD Audio and Video | ||
| Video Conferencing | ||
| Virtual Backgrounds |
Voice (0 vs 5)
| Feature | Dialpad | RingCentral |
|---|---|---|
| Business Phone System | ||
| International Calling Plans | ||
| Unlimited US/Canada Calls | ||
| Unlimited VoIP Calls | ||
| Visual Voicemail |
Unique Features
Only in Dialpad (44)
Admin Console
Multi-site Management
AI Coaching Assistant
AI-Generated Call Notes
Call Monitoring & Barge-in
Screen Pop-ups
Agent Performance Reports
AI Call Insights
Call Analytics Dashboard
Sentiment Analysis
Usage Reports
IVR Builder
AI-Powered Call Recording & Transcription
Call Forwarding & Transfer
Call Forwarding Rules
Call Recording Search
Call Scheduling
Call Waiting
Department Routing
Do Not Disturb
+ 24 more unique features
Only in RingCentral (46)
Cross-Device Switching
Mobile App Access
Web Browser Access
Cost Center Management
Custom Roles and Permissions
Multi-Support Admin
Team Administration
AI Assistant
AI Conversation Expert
AI Receptionist
Live Transcription
Adoption Analytics
Advanced Meeting Insights
Business Analytics
Custom Workflows
Call Delegation
Call Queues
Call Screening
Breakout Rooms
File Sharing
+ 26 more unique features
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