Deskpro vs Xurrent
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 41) and more integrations (10 vs 6). Starting price: Deskpro at $39/mo vs Xurrent at Contact Sales. Deskpro has 110 unique features while Xurrent has 41 unique features, with 0 features in common.
| Deskpro | Xurrent | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 41 |
| AI-Powered Features | 16 | 15 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 5 |
| Integrations | 10 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AI & Automation (0 vs 4)
| Feature | Deskpro | Xurrent |
|---|---|---|
| AI Automations | ||
| AI Virtual Agent | ||
| Intelligent Alerting & Routing | ||
| Sera AI |
Administration (3 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Asset Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Service Configuration & IT Asset Management |
Automation (11 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflow Automation | ||
| Workflows and Automation |
Billing (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Managed Service Provider (MSP) Billing |
Change Management (0 vs 2)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Change Management | ||
| Release Management |
Channels (9 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Communication & Status (0 vs 3)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Automated Status Updates | ||
| Public & Private Status Pages | ||
| Status Pages |
Compliance (7 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Customization (4 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
E-Commerce (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Web Store |
Facilities Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Facilities Management |
Feedback & Analytics (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Customer Feedback |
Financial Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Financial Management |
HR Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| HR Management |
IT Operations (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| IT Operations Management (ITOM) |
Incident Management (0 vs 4)
| Feature | Deskpro | Xurrent |
|---|---|---|
| AI RCA & Postmortems | ||
| Coordinated Incident Response | ||
| Incident Management & Response | ||
| Problem Management |
Infrastructure (3 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 2)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Integrations | ||
| Service Integration and Management (SIAM) |
Integrations (6 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Management (0 vs 2)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Knowledge Management | ||
| Scaleable Knowledge Base |
Mobile (1 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Mobile App | ||
| Mobile Apps |
Portal (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Self-Service Portal |
Portfolio Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Portfolio Management |
Project Management (0 vs 2)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Project Management | ||
| SCRUM and Agile |
Reporting (8 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Reporting & Analytics (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Analytics & Reporting |
Resource Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Reservations |
Risk Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Risk Management |
Security (6 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Security & Collaboration (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Account Trusts |
Self-Service (11 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (0 vs 5)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Enterprise Service Management (ESM) | ||
| Service Continuity Management | ||
| Service Desk | ||
| Service Hierarchy Browser (SHB) | ||
| Service Level Agreement (SLA) Management |
Support (6 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Xurrent |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Time Management (0 vs 1)
| Feature | Deskpro | Xurrent |
|---|---|---|
| Time Tracking |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in Xurrent (41)
AI Automations
AI Virtual Agent
Intelligent Alerting & Routing
Sera AI
Service Configuration & IT Asset Management
Workflow Automation
Managed Service Provider (MSP) Billing
Change Management
Release Management
Automated Status Updates
Public & Private Status Pages
Status Pages
Web Store
Facilities Management
Customer Feedback
Financial Management
HR Management
AI RCA & Postmortems
Coordinated Incident Response
Incident Management & Response
+ 21 more unique features
Want to build your own alternative to Deskpro or Xurrent?
Analyze it with Reap