Deskpro vs TeamViewer
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 41) and more integrations (10 vs 3). Starting price: Deskpro at $39/mo vs TeamViewer at Free. Deskpro has 110 unique features while TeamViewer has 41 unique features, with 0 features in common.
| Deskpro | TeamViewer | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 41 |
| AI-Powered Features | 16 | 10 |
| Starting Price | $39/mo | Free |
| Pricing Tiers | 3 | 4 |
| Integrations | 10 | 3 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 80% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AI & Automation (0 vs 3)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Session Insights | ||
| TeamViewer AI | ||
| Tia - AI Troubleshooting Assistant |
AR & Field Operations (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Frontline - AR-Powered Logistics |
AR & Logistics (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Vision Picking |
AR & Manufacturing (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Frontline Make |
AR & Operations (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Hands-Free Operation |
AR & Remote Support (0 vs 3)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| 3D Annotations | ||
| TeamViewer Assist AR Lite | ||
| Text Recognition |
Access Management (0 vs 2)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Single Sign-On (SSO) | ||
| User Groups and Roles |
Administration (3 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics & Reporting (0 vs 2)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Actionable Insights | ||
| Powerful Management Dashboard |
Automation (11 vs 2)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Auto Responses | ||
| Automated Remediation | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Remote Script Execution | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Compliance & Reporting (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Auditability |
Customization (4 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Deskpro Private | ||
| Enhanced Mass Deployment (MSI) | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Device Management (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Device Diversity Support |
Device Monitoring (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| DEX Essentials |
IT Management (0 vs 2)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Asset Discovery and Inventory | ||
| Asset Management |
Infrastructure (3 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Cloud-Based Platform | ||
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Enterprise Integrations Package |
Integration & Development (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Mobile SDK |
Integration & Logistics (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Seamless Integration with WMS |
Integrations (6 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Licensing (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Free Personal Use |
Mobile (1 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Mobile Apps |
Mobile Management (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Mobile Device Management |
Mobile Support (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Mobile Device Support |
Monitoring (0 vs 3)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Device Monitoring | ||
| Real-Time Visibility | ||
| Remote Monitoring |
Monitoring & Automation (0 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| TeamViewer DEX |
Remote Support (0 vs 2)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Live Remote Support | ||
| Remote Control |
Reporting (8 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 5)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Agent Two Factor Authentication | ||
| Bring Your Own Certificate (BYOC) | ||
| Built-in Security and Compliance | ||
| Conditional Access | ||
| Endpoint Protection | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Secured IT Fleet | ||
| Security Reviews | ||
| Two-Factor Authentication (2FA) | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 1)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Premium 24-Hour Support | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | TeamViewer |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in TeamViewer (41)
Single Sign-On (SSO)
User Groups and Roles
Session Insights
TeamViewer AI
Tia - AI Troubleshooting Assistant
Actionable Insights
Powerful Management Dashboard
Frontline - AR-Powered Logistics
Vision Picking
Frontline Make
Hands-Free Operation
3D Annotations
TeamViewer Assist AR Lite
Text Recognition
Automated Remediation
Remote Script Execution
Auditability
Enhanced Mass Deployment (MSI)
Device Diversity Support
DEX Essentials
+ 21 more unique features
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