Deskpro vs SwipedOn
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 71) and more integrations (10 vs 6). Starting price: Deskpro at $39/mo vs SwipedOn at $3/mo. Deskpro has 109 unique features while SwipedOn has 70 unique features, with 1 features in common.
| Deskpro | SwipedOn | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 71 |
| AI-Powered Features | 16 | 0 |
| Starting Price | $39/mo | $3/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 10 | 6 |
| Shared Features | 1 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AddOns (0 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Catering AddOn |
Administration (3 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Customizable Roles and Permissions | ||
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Automation (11 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Auto Responses | ||
| Auto Sign Out | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 3)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| Digital Agreements | ||
| Digital Signature Capture | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance | ||
| Third-party Certifications |
Configuration (0 vs 2)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Multiple Devices Per Location | ||
| Multiple Printers Per Location |
Customization (4 vs 2)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Customizable Branding | ||
| Multiple Question Formats | ||
| Theme Customization | ||
| White Labeling |
Dashboard (0 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Cloud-based Web Dashboard |
Deliveries (0 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Deliveries AddOn |
Deployment (4 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Employee Management (0 vs 13)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Archive Employees | ||
| Auto Sign In & Out | ||
| Custom Screening Questions | ||
| Custom Sign Out Messages | ||
| Digital In Out Board | ||
| Employee Bulk Upload | ||
| Employee Profile Fields | ||
| Employee Sign In | ||
| Manual Sign In/Out | ||
| Office Roaming and Remote Working | ||
| QR Code Sign In | ||
| SwipedOn Pocket | ||
| iPad or Tablet Sign In |
Infrastructure (3 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 2)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Directory Integrations | ||
| Full REST API | ||
| Slack & Teams Notifications | ||
| Zapier Integration |
Localization (0 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Language Selection |
Mobile (1 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Mobile Apps |
Multi-location Management (0 vs 3)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Location Groups | ||
| Location Specific Settings | ||
| Multi-location Dashboard |
Notifications (0 vs 5)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Host Notifications | ||
| Notifications | ||
| Resource Check In Reminders | ||
| SMS Notifications | ||
| Sign In/Out Reminders |
Privacy (0 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Data Anonymization |
Reliability (0 vs 1)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Offline Sign In |
Reporting (8 vs 4)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Detailed Visitor Information | ||
| Real-time Visitor Log | ||
| Report Sharing | ||
| Reporting Permissions | ||
| Resource Insights |
Resource Management (0 vs 6)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Booking Settings | ||
| Desk Booking | ||
| Desk and Resource Booking | ||
| Interactive Maps | ||
| QR Scan Booking | ||
| Resource Features |
Safety (0 vs 2)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Evacuation Mode | ||
| Health and Safety |
Security (6 vs 7)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Data Hosting Options | ||
| Full Data Encryption | ||
| Location Verification | ||
| Multi-Factor Authentication | ||
| SSO (Single Sign-On) | ||
| Secure Cloud Storage | ||
| Security Reviews | ||
| Security and Compliance | ||
| User Two Factor Authentication | ||
| Verification Photos | ||
| Visitor Approvals |
Self-Service (11 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 4)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| 24/5 Live Chat Support | ||
| Bespoke Onboarding and Implementation | ||
| Custom Contracts | ||
| Custom Feature Development | ||
| Customer Success Onboarding | ||
| Dedicated Account Manager | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Visitor Management (0 vs 10)
| Feature | Deskpro | SwipedOn |
|---|---|---|
| Contractor Management | ||
| Custom Visitor Categories | ||
| Document Upload | ||
| ID Badge Printing | ||
| Multiple Sign In Options | ||
| Photo Capture | ||
| Preregistration & Invites | ||
| Remembered Visitors | ||
| Visitor Preboarding | ||
| Visitor Sign In |
Unique Features
Only in Deskpro (109)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 89 more unique features
Only in SwipedOn (70)
Catering AddOn
Customizable Roles and Permissions
Auto Sign Out
Digital Agreements
Digital Signature Capture
Third-party Certifications
Multiple Devices Per Location
Multiple Printers Per Location
Customizable Branding
Multiple Question Formats
Cloud-based Web Dashboard
Deliveries AddOn
Archive Employees
Auto Sign In & Out
Custom Screening Questions
Custom Sign Out Messages
Digital In Out Board
Employee Bulk Upload
Employee Profile Fields
Employee Sign In
+ 50 more unique features
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