Deskpro vs SolarWinds Service Desk
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 24) and more integrations (10 vs 6). Both start at $39/mo. Deskpro has 110 unique features while SolarWinds Service Desk has 24 unique features, with 0 features in common.
| Deskpro | SolarWinds Service Desk | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 24 |
| AI-Powered Features | 16 | 7 |
| Starting Price | $39/mo | $39/mo |
| Pricing Tiers | 3 | 1 |
| Integrations | 10 | 6 |
| Shared Features | 0 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 70% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
AI Automation (0 vs 1)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Assisted Response |
Administration (3 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Artificial Intelligence (0 vs 5)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Auto Categorization | ||
| Sentiment Analysis | ||
| Smart Suggestions | ||
| SolarWinds AI | ||
| Virtual Agent |
Asset Management (0 vs 4)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Full Coverage Tracking | ||
| IT Asset Management | ||
| License Management | ||
| Network Discovery and Reporting |
Automation (11 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Change Management (0 vs 3)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Centralized Change Documentation | ||
| Change Audit Trail | ||
| Change Management |
Channels (9 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 1)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Live Collaboration |
Communication (2 vs 1)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Multi-channel Engagement | ||
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Configuration Management (0 vs 4)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Asset-Incident Correlation | ||
| Configuration Management Database (CMDB) | ||
| Dependency Mapping | ||
| Impact Analysis |
Customization (4 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Incident Management (0 vs 1)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Incident Management |
Infrastructure (3 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Mobile (1 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Mobile Apps |
Reporting (8 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Security & Privacy (0 vs 1)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Segregated Service Desks |
Self-Service (11 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Management (0 vs 3)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Enterprise Service Management | ||
| Service Process Streamlining | ||
| Unified Service Provider |
Support (6 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | SolarWinds Service Desk |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in SolarWinds Service Desk (24)
Assisted Response
Auto Categorization
Sentiment Analysis
Smart Suggestions
SolarWinds AI
Virtual Agent
Full Coverage Tracking
IT Asset Management
License Management
Network Discovery and Reporting
Centralized Change Documentation
Change Audit Trail
Change Management
Live Collaboration
Multi-channel Engagement
Asset-Incident Correlation
Configuration Management Database (CMDB)
Dependency Mapping
Impact Analysis
Incident Management
+ 4 more unique features
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