Deskpro vs Re:amaze
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 47) and fewer integrations (10 vs 11). Starting price: Deskpro at $39/mo vs Re:amaze at $29/mo. Deskpro has 107 unique features while Re:amaze has 44 unique features, with 3 features in common.
| Deskpro | Re:amaze | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 47 |
| AI-Powered Features | 16 | 9 |
| Starting Price | $39/mo | $29/mo |
| Pricing Tiers | 3 | 5 |
| Integrations | 10 | 11 |
| Shared Features | 3 | |
| Shared Integrations | 2 | |
| Data Quality | 95% | 85% |
Feature Comparison by Category
AI (16 vs 5)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| AI Agent | ||
| AI Agent Assist (Co-pilot) | ||
| AI Article Generation | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Reply Drafting | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered FAQ Suggestions |
Administration (3 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Analytics (0 vs 7)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Advanced Reporting | ||
| Connected Customer Insights | ||
| Customer Intents | ||
| Customer Satisfaction Ratings | ||
| Reporting | ||
| Satisfaction Surveys | ||
| Staff Performance Reporting |
Automation (11 vs 6)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Chatbots | ||
| Cues | ||
| Custom Bots | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Order Bot | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Welcome Bot | ||
| Work Shifts |
Channels (9 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Collaboration (0 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Team Presence |
Communication (2 vs 5)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Classic Chat Mode | ||
| Live Chat | ||
| SMS and Voice Channels | ||
| Shared Inbox | ||
| Status Page | ||
| Unified Inbox | ||
| Video Calls |
Compliance (7 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Core Platform (0 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Shared Inbox |
Customization (4 vs 2)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Brand and Customization | ||
| Custom Hosted Domain | ||
| Custom Templates | ||
| Customizable Email Appearance | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Forms (0 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Contact Forms |
Infrastructure (3 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 3)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Email Integration | ||
| Social Media Channels | ||
| Website Integration |
Integrations (6 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Knowledge Base (0 vs 4)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| AI Knowledge Base | ||
| Article Feedback | ||
| FAQ Center | ||
| FAQ Edit History |
Marketing (0 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Push Campaigns |
Mobile (1 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 4)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Live Dashboard | ||
| Live Dashboard Customer Monitoring | ||
| Live View of Site Visitors | ||
| Peek |
Organization (0 vs 3)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Departments | ||
| Multibrand | ||
| Tags |
Productivity (0 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Quick Answers |
Reporting (8 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Scheduling (0 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Office Hours |
Security (6 vs 1)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Role Permissions | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Re:amaze |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (107)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 87 more unique features
Only in Re:amaze (44)
AI Agent
AI Article Generation
AI Reply Drafting
AI-Powered FAQ Suggestions
Sentiment Analysis
Advanced Reporting
Connected Customer Insights
Customer Intents
Customer Satisfaction Ratings
Reporting
Satisfaction Surveys
Staff Performance Reporting
Chatbots
Cues
Custom Bots
Order Bot
Welcome Bot
Workflows
Team Presence
Classic Chat Mode
+ 24 more unique features
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