Deskpro vs Matrix42
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 19) and more integrations (10 vs 0). Starting price: Deskpro at $39/mo vs Matrix42 at Contact Sales. Deskpro has 110 unique features while Matrix42 has 19 unique features, with 0 features in common.
| Deskpro | Matrix42 | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 19 |
| AI-Powered Features | 16 | 2 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 0 |
| Integrations | 10 | 0 |
| Shared Features | 0 | |
| Shared Integrations | 0 | |
| Data Quality | 95% | 40% |
Feature Comparison by Category
AI (16 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Service Management | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration |
Administration (3 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Asset Management (0 vs 2)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| IT Asset Management | ||
| Intelligence Software Asset Management |
Automation (11 vs 2)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Auto Responses | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Intelligent Automation | ||
| Macros | ||
| Mass Actions | ||
| Process Automation | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Cloud (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Multi-Cloud Deployment |
Cloud Management (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| SaaS Management |
Communication (2 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| CSA Star Certification | ||
| Cost and Compliance Management | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance |
Core (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Service Management |
Customization (4 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Brand and Customization | ||
| Custom Templates | ||
| Theme Customization | ||
| White Labeling |
Deployment (4 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Endpoint Management (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Unified Endpoint Management |
Implementation (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Quick Onboarding |
Infrastructure (3 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Marketplace | ||
| Zapier Integration |
Mobile (1 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Mobile Apps |
Operations (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Operational Agility |
Reporting (8 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Security (6 vs 2)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Endpoint Data Protection | ||
| Full Data Encryption | ||
| Identity Governance and Administration | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| User Two Factor Authentication |
Self-Service (11 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Service Delivery (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Service Catalog |
Support (6 vs 2)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| European Hosting and Support | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Remote Assistance | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (0 vs 1)
| Feature | Deskpro | Matrix42 |
|---|---|---|
| End User Experience Optimization |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in Matrix42 (19)
AI-Powered Service Management
Intelligence Software Asset Management
IT Asset Management
Intelligent Automation
Process Automation
Multi-Cloud Deployment
SaaS Management
Cost and Compliance Management
Service Management
Unified Endpoint Management
Quick Onboarding
Marketplace
Operational Agility
Endpoint Data Protection
Identity Governance and Administration
Service Catalog
European Hosting and Support
Remote Assistance
End User Experience Optimization
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