Deskpro vs Lobbytrack
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 50) and more integrations (10 vs 8). Starting price: Deskpro at $39/mo vs Lobbytrack at $50/mo. Deskpro has 109 unique features while Lobbytrack has 49 unique features, with 1 features in common.
| Deskpro | Lobbytrack | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 50 |
| AI-Powered Features | 16 | 0 |
| Starting Price | $39/mo | $50/mo |
| Pricing Tiers | 3 | 4 |
| Integrations | 10 | 8 |
| Shared Features | 1 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Access Control (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Deny Condition |
Administration (3 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Workspaces |
Applications (0 vs 3)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Employee App | ||
| Guard App | ||
| Lobby App (for reception) |
Automation (11 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Auto Responses | ||
| Auto Sign Out | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Badge Management (0 vs 4)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Badge Designs by Visit Types | ||
| Badge Printing | ||
| Conditional Badge Elements | ||
| Pre-Designed Badge Templates |
Channels (9 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Compliance (7 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| SOC 2 Compliance | ||
| Visit Agreements |
Core Functionality (0 vs 2)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Staff Sign In / Out | ||
| Visitor Sign In / Out |
Customization (4 vs 3)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Brand and Customization | ||
| Custom Branding | ||
| Custom Templates | ||
| Fully Customizable Designer | ||
| Multiple Sign-In Flows | ||
| Theme Customization | ||
| White Labeling |
Data Collection (0 vs 3)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Driver License Scanning | ||
| ID Documents Capture | ||
| Photo Capture |
Deployment (4 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Developer Tools (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| API Access |
Emergency Management (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Emergency Messaging & Evacuation Management |
HR & Payroll (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Employee Sign-In / Attendance Tracking |
Infrastructure (3 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integrations (6 vs 6)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Access Control Integration | ||
| Active Directory Integration | ||
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Eventleaf Integration | ||
| Full REST API | ||
| Slack Notifications | ||
| Teams Notifications | ||
| Zapier Integration |
Mobile (1 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Mobile Apps |
Monitoring (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Location Capacity |
Notifications (0 vs 9)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Email Notifications | ||
| Host Notifications | ||
| Notify Reception | ||
| Notify Security | ||
| Notify Visitor | ||
| SMS Notifications | ||
| Visit Canceled | ||
| Visit Scheduled | ||
| Visitor Sign In Denied |
Operations (0 vs 3)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Pre-Register Guests | ||
| Queue Management | ||
| Visit Scheduling by Employees |
Platform Support (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Android, iOS and Windows Apps |
Reporting (8 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| 150+ Built In Reports | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Data Export | ||
| Report Sharing | ||
| Reporting Permissions |
Resource Management (0 vs 1)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Meeting Rooms & Desk Booking |
Safety (0 vs 2)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Health Screening | ||
| Touchless Sign-In (QR Code) |
Security (6 vs 4)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Agent Two Factor Authentication | ||
| Alert Security | ||
| Built-in Security and Compliance | ||
| Full Data Encryption | ||
| Incident Management | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| Single Sign On (SSO) | ||
| User Two Factor Authentication | ||
| Watch List Check |
Self-Service (11 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 2)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Email and Phone Support | ||
| Implementation Services | ||
| Priority Support 24/7 | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Lobbytrack |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
Unique Features
Only in Deskpro (109)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 89 more unique features
Only in Lobbytrack (49)
Deny Condition
Employee App
Guard App
Lobby App (for reception)
Auto Sign Out
Badge Designs by Visit Types
Badge Printing
Conditional Badge Elements
Pre-Designed Badge Templates
Visit Agreements
Staff Sign In / Out
Visitor Sign In / Out
Custom Branding
Fully Customizable Designer
Multiple Sign-In Flows
Driver License Scanning
ID Documents Capture
Photo Capture
API Access
Emergency Messaging & Evacuation Management
+ 29 more unique features
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