Deskpro vs Greetly
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Deskpro offers more features (110 vs 66) and more integrations (10 vs 8). Starting price: Deskpro at $39/mo vs Greetly at Contact Sales. Deskpro has 110 unique features while Greetly has 66 unique features, with 0 features in common.
| Deskpro | Greetly | |
|---|---|---|
| Category | IT Service Management | IT Service Management |
| Total Features | 110 | 66 |
| AI-Powered Features | 16 | 9 |
| Starting Price | $39/mo | Contact Sales |
| Pricing Tiers | 3 | 2 |
| Integrations | 10 | 8 |
| Shared Features | 0 | |
| Shared Integrations | 3 | |
| Data Quality | 95% | 90% |
Feature Comparison by Category
AI (16 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| AI Agent Assist (Co-pilot) | ||
| AI Chatbot | ||
| AI Data Sources | ||
| AI Draft Responses | ||
| AI Guardrails | ||
| AI Intent Detection | ||
| AI Sentiment Analysis | ||
| AI Spelling & Grammar Check | ||
| AI Ticket Summaries | ||
| AI Ticket Translation | ||
| AI Tone Enhancement | ||
| AI-Powered Workflow Automations | ||
| AWS PrivateLink Integration | ||
| Custom AI Model Integration | ||
| Deskpro AI |
Administration (3 vs 3)
| Feature | Deskpro | Greetly |
|---|---|---|
| Assign Assistants to Receive Notifications | ||
| Multiple Admin Roles | ||
| Multiple Brand Support | ||
| Shared Agents/Multi-Account | ||
| Unlimited Admins | ||
| Workspaces |
Audit & Compliance (0 vs 1)
| Feature | Deskpro | Greetly |
|---|---|---|
| Location Change Logs |
Automation (11 vs 3)
| Feature | Deskpro | Greetly |
|---|---|---|
| Auto Responses | ||
| Automated Visitor Communications | ||
| Automatic Visitor Checkout | ||
| Bot Flows | ||
| Escalations | ||
| Follow Ups | ||
| Macros | ||
| Mass Actions | ||
| Returning Visitor Sign-In | ||
| Round Robin | ||
| Snippets | ||
| Triggers & Categorization | ||
| Work Shifts | ||
| Workflows and Automation |
Channels (9 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Dynamic Forms | ||
| Email Ticketing | ||
| Live Chat | ||
| Microsoft Teams Integration | ||
| SMS Support | ||
| Slack Integration | ||
| Social Media Support (Facebook & Instagram) | ||
| Voice (Call Center) | ||
| WhatsApp Support |
Communication (2 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Shared Inbox | ||
| Unified Inbox |
Communications (0 vs 1)
| Feature | Deskpro | Greetly |
|---|---|---|
| 2-Way Texting |
Compliance (7 vs 2)
| Feature | Deskpro | Greetly |
|---|---|---|
| CSA Star Certification | ||
| Cyber Essentials Plus | ||
| DPA (Data Processing Agreement) | ||
| GDPR Compliance | ||
| HIPAA-Compliant Hosting | ||
| ISO 27001 Compliance | ||
| Legal Document eSignatures | ||
| NDA Sign In & Documents | ||
| SOC 2 Compliance |
Core Functionality (0 vs 1)
| Feature | Deskpro | Greetly |
|---|---|---|
| Visitor Check-In and Registration |
Customization (4 vs 13)
| Feature | Deskpro | Greetly |
|---|---|---|
| Brand and Customization | ||
| Custom Badge Logo and Layout | ||
| Custom Brand Colors and Graphics | ||
| Custom Email Notification Names | ||
| Custom Fields and Data Capture | ||
| Custom Notification Logos | ||
| Custom Templates | ||
| Custom Workflow Features | ||
| Customize All Visitor Verbiage | ||
| Customize Check-In Experience | ||
| Customize Employee Notifications | ||
| Customize Flow by Visitor Type | ||
| Customize Workflows | ||
| Drag-and-Drop Editor | ||
| Forms & Workflows |
Data Management (0 vs 1)
| Feature | Deskpro | Greetly |
|---|---|---|
| Visitor Log Deletion |
Deployment (4 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Deskpro Private | ||
| On-Premise Deployment | ||
| Private Cloud Deployment | ||
| Sovereign Cloud Deployment |
Hardware Integration (0 vs 2)
| Feature | Deskpro | Greetly |
|---|---|---|
| Kiosks & Tablets | ||
| Multi-Kiosk Support |
Health & Safety (0 vs 4)
| Feature | Deskpro | Greetly |
|---|---|---|
| Contract Tracing | ||
| Health and Safety Screening | ||
| Touchless Employee Badge Scanning | ||
| Touchless Visitor Check-In |
Infrastructure (3 vs 1)
| Feature | Deskpro | Greetly |
|---|---|---|
| Cloud-Based Infrastructure | ||
| Data Center Choice | ||
| Multi-regional Access | ||
| Uptime SLA |
Integration (0 vs 2)
| Feature | Deskpro | Greetly |
|---|---|---|
| Active Directory Integration | ||
| Preregister Visitors from Calendar Invite |
Integrations (6 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Apps & Integrations | ||
| Apps Marketplace | ||
| Build Custom Apps | ||
| CRM Sync | ||
| Full REST API | ||
| Zapier Integration |
Localization (0 vs 3)
| Feature | Deskpro | Greetly |
|---|---|---|
| Localize Notification Phone Numbers | ||
| Multilingual Capabilities | ||
| Voice Notifications in 26 Languages |
Mobile (1 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Mobile Apps |
Notifications (0 vs 5)
| Feature | Deskpro | Greetly |
|---|---|---|
| Host Notifications & Alerts | ||
| Merge Visitor Data into Host Notifications | ||
| Multi-Channel Notifications | ||
| Real-Time Alerts and Notifications | ||
| Voice Notifications |
Operations (0 vs 3)
| Feature | Deskpro | Greetly |
|---|---|---|
| Digital Mailroom | ||
| Remote Visitor Checkout | ||
| Send Checkout Links to Visitors |
Reporting (8 vs 7)
| Feature | Deskpro | Greetly |
|---|---|---|
| 150+ Built In Reports | ||
| 365-Day Visitor Log | ||
| Analytics | ||
| Custom Dashboards | ||
| Custom Reports | ||
| Customer Satisfaction Surveys | ||
| Customize and Save Visitor Log Views | ||
| Data Export | ||
| Data Export to CSV | ||
| Data Export to PDF | ||
| Realtime Data Access | ||
| Report Sharing | ||
| Reporting Permissions | ||
| Schedule and Send Automatic Reports | ||
| Visitor Logs & Reporting |
Safety (0 vs 2)
| Feature | Deskpro | Greetly |
|---|---|---|
| Emergency Evacuation Notifications | ||
| Evacuation Roll Call and Safety Log |
Security (6 vs 6)
| Feature | Deskpro | Greetly |
|---|---|---|
| Agent Two Factor Authentication | ||
| Built-in Security and Compliance | ||
| Capture Visitor Photos | ||
| Full Data Encryption | ||
| Government-Issued ID Verification | ||
| SSO (Single Sign-On) | ||
| Security Reviews | ||
| Single Sign-On with Azure | ||
| US Driver's License Scanning | ||
| User Two Factor Authentication | ||
| Visitor Badge Printing | ||
| Watchlist & Co-pilot Alerts |
Self-Service (11 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Community | ||
| Content Permissions | ||
| Content Publishing & Review Scheduling | ||
| Dynamic Forms | ||
| Feedback & Ratings | ||
| Files | ||
| Guides | ||
| Help Center | ||
| Knowledge Base | ||
| Multi-Brand Help Centers | ||
| News |
Support (6 vs 1)
| Feature | Deskpro | Greetly |
|---|---|---|
| Custom Contracts | ||
| Custom Feature Development | ||
| Dedicated Customer Success Manager | ||
| Free Upgrades and Product Updates | ||
| Implementation Services | ||
| Quarterly Health Checks | ||
| Sandbox Environment |
Team Management (1 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| Lite Agents |
Ticketing (12 vs 0)
| Feature | Deskpro | Greetly |
|---|---|---|
| @mentions | ||
| Agent Notes | ||
| Custom Fields | ||
| Labels | ||
| Omnichannel Ticketing | ||
| Stars | ||
| Ticket Followers | ||
| Ticket Permissions | ||
| Ticket Queues | ||
| Ticket SLAs | ||
| Ticket Translation | ||
| Ticket Urgency |
User Experience (0 vs 2)
| Feature | Deskpro | Greetly |
|---|---|---|
| Digital Receptionist | ||
| Interactive Check-In Signage |
Visitor Management (0 vs 3)
| Feature | Deskpro | Greetly |
|---|---|---|
| Pre-Registration | ||
| Preregister Visitors from Admin | ||
| QR Codes |
Unique Features
Only in Deskpro (110)
Multiple Brand Support
Shared Agents/Multi-Account
Workspaces
AI Agent Assist (Co-pilot)
AI Chatbot
AI Data Sources
AI Draft Responses
AI Guardrails
AI Intent Detection
AI Sentiment Analysis
AI Spelling & Grammar Check
AI Ticket Summaries
AI Ticket Translation
AI Tone Enhancement
AI-Powered Workflow Automations
AWS PrivateLink Integration
Custom AI Model Integration
Deskpro AI
Private AI
Auto Responses
+ 90 more unique features
Only in Greetly (66)
Assign Assistants to Receive Notifications
Multiple Admin Roles
Unlimited Admins
Location Change Logs
Automated Visitor Communications
Automatic Visitor Checkout
Returning Visitor Sign-In
2-Way Texting
Legal Document eSignatures
NDA Sign In & Documents
Visitor Check-In and Registration
Custom Badge Logo and Layout
Custom Brand Colors and Graphics
Custom Email Notification Names
Custom Fields and Data Capture
Custom Notification Logos
Custom Workflow Features
Customize All Visitor Verbiage
Customize Check-In Experience
Customize Employee Notifications
+ 46 more unique features
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