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Custify vs Simplesat

Side-by-side comparison of features, pricing, and integrations.

Quick Verdict

Custify offers fewer features (44 vs 79) and more integrations (25 vs 16). Starting price: Custify at $99/mo vs Simplesat at $119/mo. Custify has 43 unique features while Simplesat has 78 unique features, with 1 features in common.

CustifySimplesat
CategoryCustomer SuccessCustomer Success
Total Features4479
AI-Powered Features102
Starting Price$99/mo$119/mo
Pricing Tiers34
Integrations2516
Shared Features1
Shared Integrations7
Data Quality72%95%

Feature Comparison by Category

AI Features (0 vs 2)

FeatureCustifySimplesat
AI-Generated Questions
Topic Detection

Access (2 vs 0)

FeatureCustifySimplesat
Mobile App
Multi-Language Support

Account Management (0 vs 1)

FeatureCustifySimplesat
Multi-Brand Support

Analytics (11 vs 0)

FeatureCustifySimplesat
Advanced Reporting
Benchmarking
Customer Health Card
Customer Health Scoring
Customer Segmentation
Engagement Tracking
Forecasting
Predictive Insights
Propensity Scoring
Sentiment Analysis
Usage Analytics

Automation (4 vs 1)

FeatureCustifySimplesat
Automated Alerts
Automated Follow-Up Reminders
Automated Onboarding Workflows
Churn Prevention Automation
Playbook Automation

Billing (0 vs 2)

FeatureCustifySimplesat
Credit Card Payments
Wire Payments

Collaboration (3 vs 0)

FeatureCustifySimplesat
Smart Scheduling
Task Management
Team Collaboration

Communication (5 vs 0)

FeatureCustifySimplesat
Batch Email Campaigns
Customer Communication Hub
Customer Portal
In-App Messaging
Training Portal

Compliance (0 vs 2)

FeatureCustifySimplesat
On-Demand Security Reviews
TOS and DPA Customization

Customer Data (3 vs 0)

FeatureCustifySimplesat
Account Management
Customer Timeline
Success Plan Creation

Customer Management (0 vs 1)

FeatureCustifySimplesat
Customer Management

Customization (2 vs 2)

FeatureCustifySimplesat
Custom Fields
Survey Branding
Survey URL Customization
White Labeling

Data Management (0 vs 2)

FeatureCustifySimplesat
CSV Customer Import
CSV Data Export

Delivery Methods (0 vs 4)

FeatureCustifySimplesat
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys

Design (0 vs 2)

FeatureCustifySimplesat
Custom Rating Icons
Mobile Responsive Design

Email Features (0 vs 3)

FeatureCustifySimplesat
Custom Email Templates
Personalized Emails
Send from Custom Domain

Features (0 vs 1)

FeatureCustifySimplesat
Dynamic Placeholders

Feedback (2 vs 0)

FeatureCustifySimplesat
Customer Feedback Loop
Survey Management

Feedback Management (0 vs 2)

FeatureCustifySimplesat
Feedback Tags
Private Notes

Integration (6 vs 0)

FeatureCustifySimplesat
API Access
Attribute Mapping
Customer Data Sync
Data Export
Knowledge Base Integration
Webhook Support

Integrations (0 vs 14)

FeatureCustifySimplesat
Autotask Integration
BrightGauge Integration
ConnectWise Integration
Custom Integrations
Freshdesk Integration
Infusionsoft Integration
Intercom Integration
Microsoft Teams Integration
Power BI Integration
Public API
Salesforce Integration
Slack Integration
Zapier Integration
Zendesk Integration

Limits (0 vs 1)

FeatureCustifySimplesat
Monthly Email Send Limit

Localization (0 vs 1)

FeatureCustifySimplesat
Multi-Language Support

Notifications (0 vs 2)

FeatureCustifySimplesat
Instant Email Notifications
Summary Emails

Reporting (0 vs 10)

FeatureCustifySimplesat
Advanced Filtering
Answers Drilldown
Automated Reports
Custom Dashboards
Feedback Details View
Pivot Table Reports
Printable PDF Reports
Response Rate Reporting
Saved Filters and Views
Survey Dashboards

Resources (1 vs 0)

FeatureCustifySimplesat
Resource Library

Revenue (1 vs 0)

FeatureCustifySimplesat
Expansion Revenue Management

Review Generation (0 vs 2)

FeatureCustifySimplesat
Automated 5-Star Review Requests
Review Display Buttons

Security (4 vs 8)

FeatureCustifySimplesat
Audit Logs
Compliance Management
Custom Roles
Directory Sync
Enterprise SSO
Granular User Permissions
Role-Based Access Control
SIEM Activity Stream
SSO with Google and Microsoft
Single Sign-On
Two-Factor Authentication
User Activity Logs

Support (0 vs 6)

FeatureCustifySimplesat
Dedicated Customer Success Manager
Design and Code Support
Email Support
Live Chat Support
Migration Assistance
Phone Support

Survey Customization (0 vs 1)

FeatureCustifySimplesat
Customizable Surveys

Survey Features (0 vs 3)

FeatureCustifySimplesat
Conditional Logic
Multi-Question Surveys
Multiple Question Types

Survey Types (0 vs 3)

FeatureCustifySimplesat
CES (Customer Effort Score) Surveys
CSAT Surveys
NPS (Net Promoter Score) Surveys

Testimonials (0 vs 3)

FeatureCustifySimplesat
Customizable Feedback Widgets
Live Satisfaction Score Widget
One-Click Feedback Publishing

Unique Features

Only in Custify (43)

Mobile App
Advanced Reporting
Benchmarking
Customer Health Card
Customer Health Scoring
Customer Segmentation
Engagement Tracking
Forecasting
Predictive Insights
Propensity Scoring
Sentiment Analysis
Usage Analytics
Automated Alerts
Automated Onboarding Workflows
Churn Prevention Automation
Playbook Automation
Smart Scheduling
Task Management
Team Collaboration
Batch Email Campaigns

+ 23 more unique features

Only in Simplesat (78)

Multi-Brand Support
AI-Generated Questions
Topic Detection
Automated Follow-Up Reminders
Credit Card Payments
Wire Payments
On-Demand Security Reviews
TOS and DPA Customization
Customer Management
Survey Branding
Survey URL Customization
CSV Customer Import
CSV Data Export
Direct Email Delivery
Direct Link Surveys
Email Embed
Web Embed Surveys
Custom Rating Icons
Mobile Responsive Design
Custom Email Templates

+ 58 more unique features

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