Custify vs Retently
Side-by-side comparison of features, pricing, and integrations.
Quick Verdict
Custify offers fewer features (44 vs 57) and more integrations (25 vs 19). Starting price: Custify at $99/mo vs Retently at $49/mo. Custify has 43 unique features while Retently has 56 unique features, with 1 features in common.
| Custify | Retently | |
|---|---|---|
| Category | Customer Success | Customer Success |
| Total Features | 44 | 57 |
| AI-Powered Features | 10 | 3 |
| Starting Price | $99/mo | $49/mo |
| Pricing Tiers | 3 | 3 |
| Integrations | 25 | 19 |
| Shared Features | 1 | |
| Shared Integrations | 11 | |
| Data Quality | 72% | 95% |
Feature Comparison by Category
Access (2 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Mobile App | ||
| Multi-Language Support |
Analytics (11 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Advanced Reporting | ||
| Benchmarking | ||
| Customer Health Card | ||
| Customer Health Scoring | ||
| Customer Segmentation | ||
| Engagement Tracking | ||
| Forecasting | ||
| Predictive Insights | ||
| Propensity Scoring | ||
| Sentiment Analysis | ||
| Usage Analytics |
Analytics & Reporting (0 vs 13)
| Feature | Custify | Retently |
|---|---|---|
| AI-Powered Feedback Classification & Topic Analytics | ||
| AI-Powered Sentiment Analysis | ||
| AI-Powered Text Analysis | ||
| Account-Level Exportable Scores | ||
| Advanced Reporting, Trends, and Benchmarking | ||
| Audience and Feedback Segmentation | ||
| CX Analytics | ||
| Feedback Analytics | ||
| Journey Mapping | ||
| NPS Benchmarks | ||
| Real-Time Insights | ||
| Trend Groups | ||
| Trends in Group |
Automation (4 vs 7)
| Feature | Custify | Retently |
|---|---|---|
| Automated Alerts | ||
| Automated Email Follow-Ups | ||
| Automated Onboarding Workflows | ||
| Automated Recurring Surveys | ||
| Churn Prevention Automation | ||
| Feedback Loop | ||
| Flexible Workflows | ||
| Page Redirect | ||
| Playbook Automation | ||
| Survey Reminders | ||
| Webhook Events |
Collaboration (3 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Smart Scheduling | ||
| Task Management | ||
| Team Collaboration |
Communication (5 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Batch Email Campaigns | ||
| Customer Communication Hub | ||
| Customer Portal | ||
| In-App Messaging | ||
| Training Portal |
Customer Data (3 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Account Management | ||
| Customer Timeline | ||
| Success Plan Creation |
Customization (2 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Custom Fields | ||
| White Labeling |
Data Management (0 vs 5)
| Feature | Custify | Retently |
|---|---|---|
| Antivirus Detection | ||
| Data Export | ||
| Data Residency | ||
| Email Addresses Cleanup | ||
| Outbox Data Retention |
Feedback (2 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Customer Feedback Loop | ||
| Survey Management |
Feedback Management (0 vs 2)
| Feature | Custify | Retently |
|---|---|---|
| Feedback Import | ||
| Feedback Management |
Implementation (0 vs 1)
| Feature | Custify | Retently |
|---|---|---|
| Data Migration Concierge |
Integration (6 vs 1)
| Feature | Custify | Retently |
|---|---|---|
| API Access | ||
| Attribute Mapping | ||
| Customer Data Sync | ||
| Data Export | ||
| Knowledge Base Integration | ||
| REST API | ||
| Webhook Support |
Notifications (0 vs 1)
| Feature | Custify | Retently |
|---|---|---|
| Email & Slack Alerts |
Resources (1 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Resource Library |
Revenue (1 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Expansion Revenue Management |
Security (4 vs 0)
| Feature | Custify | Retently |
|---|---|---|
| Audit Logs | ||
| Compliance Management | ||
| Role-Based Access Control | ||
| Single Sign-On |
Survey Channels (0 vs 7)
| Feature | Custify | Retently |
|---|---|---|
| Email Surveys | ||
| Embed Survey | ||
| In-App Surveys | ||
| Kiosk Surveys | ||
| Link Surveys | ||
| Omnichannel Reach | ||
| SMS Surveys |
Survey Customization (0 vs 6)
| Feature | Custify | Retently |
|---|---|---|
| Custom FROM Domain | ||
| Custom Survey Design | ||
| Multi-Language Survey Templates | ||
| No Retently Branding | ||
| Survey Branding & Personalization | ||
| Template Merge Fields |
Survey Management (0 vs 9)
| Feature | Custify | Retently |
|---|---|---|
| Customer Lifecycle Surveys | ||
| Question Routing | ||
| Smart Surveys | ||
| Survey Delay | ||
| Survey Outbox | ||
| Survey Queue | ||
| Survey Sampling | ||
| Survey Throttling | ||
| Transactional Surveys |
Survey Optimization (0 vs 1)
| Feature | Custify | Retently |
|---|---|---|
| A/B Testing |
Survey Types (0 vs 4)
| Feature | Custify | Retently |
|---|---|---|
| Anonymous Employee Surveys | ||
| CES Surveys | ||
| CSAT Surveys | ||
| NPS Surveys |
Unique Features
Only in Custify (43)
Mobile App
Multi-Language Support
Advanced Reporting
Benchmarking
Customer Health Card
Customer Health Scoring
Customer Segmentation
Engagement Tracking
Forecasting
Predictive Insights
Propensity Scoring
Sentiment Analysis
Usage Analytics
Automated Alerts
Automated Onboarding Workflows
Churn Prevention Automation
Playbook Automation
Smart Scheduling
Task Management
Team Collaboration
+ 23 more unique features
Only in Retently (56)
Account-Level Exportable Scores
Advanced Reporting, Trends, and Benchmarking
AI-Powered Feedback Classification & Topic Analytics
AI-Powered Sentiment Analysis
AI-Powered Text Analysis
Audience and Feedback Segmentation
CX Analytics
Feedback Analytics
Journey Mapping
NPS Benchmarks
Real-Time Insights
Trend Groups
Trends in Group
Automated Email Follow-Ups
Automated Recurring Surveys
Feedback Loop
Flexible Workflows
Page Redirect
Survey Reminders
Webhook Events
+ 36 more unique features
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